Somerset West Community Health CentreClient Experience Survey 2020-2021

Question Title

* 1. What location do you normally go to?

Main site at 55 Eccles

Rosemount Branch at 30 Rosemount

Dalhousie Community Centre at 755 Somerset

Ottawa Newcomer Health Clinic at 219 Argyle

Rochester Heights Community House at 299 Rochester

Lung Health at 2249 Carling Avenue

Yet Keen at the Bronson Centre

Other (please specify)

	Strongly Agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
1. Because of visiting or using the services of SWCHC I feel more connected to my community.	1. Because of visiting or using the services of SWCHC I feel more connected to my community. Strongly Agree	1. Because of visiting or using the services of SWCHC I feel more connected to my community. Agree	1. Because of visiting or using the services of SWCHC I feel more connected to my community. Neither agree nor disagree	1. Because of visiting or using the services of SWCHC I feel more connected to my community. Disagree	1. Because of visiting or using the services of SWCHC I feel more connected to my community. Strongly disagree
2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being.	2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Strongly Agree	2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Agree	2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Neither agree nor disagree	2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Disagree	2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Strongly disagree
3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community.	3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Strongly Agree	3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Agree	3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Neither agree nor disagree	3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Disagree	3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Strongly disagree
4. I always feel comfortable and welcome at SWCHC	4. I always feel comfortable and welcome at SWCHC Strongly Agree	4. I always feel comfortable and welcome at SWCHC Agree	4. I always feel comfortable and welcome at SWCHC Neither agree nor disagree	4. I always feel comfortable and welcome at SWCHC Disagree	4. I always feel comfortable and welcome at SWCHC Strongly disagree
5.I feel safe accessing services at SWCHC	5.I feel safe accessing services at SWCHC Strongly Agree	5.I feel safe accessing services at SWCHC Agree	5.I feel safe accessing services at SWCHC Neither agree nor disagree	5.I feel safe accessing services at SWCHC Disagree	5.I feel safe accessing services at SWCHC Strongly disagree
6.I know how to make a suggestion or a complaint	6.I know how to make a suggestion or a complaint Strongly Agree	6.I know how to make a suggestion or a complaint Agree	6.I know how to make a suggestion or a complaint Neither agree nor disagree	6.I know how to make a suggestion or a complaint Disagree	6.I know how to make a suggestion or a complaint Strongly disagree
7. Overall, I am satisfied with the services or programs I received at SWCHC.	7. Overall, I am satisfied with the services or programs I received at SWCHC. Strongly Agree	7. Overall, I am satisfied with the services or programs I received at SWCHC. Agree	7. Overall, I am satisfied with the services or programs I received at SWCHC. Neither agree nor disagree	7. Overall, I am satisfied with the services or programs I received at SWCHC. Disagree	7. Overall, I am satisfied with the services or programs I received at SWCHC. Strongly disagree

Strongly Agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

1. Because of visiting or using the services of SWCHC I feel more connected to my community.

1. Because of visiting or using the services of SWCHC I feel more connected to my community. Strongly Agree

1. Because of visiting or using the services of SWCHC I feel more connected to my community. Agree

1. Because of visiting or using the services of SWCHC I feel more connected to my community. Neither agree nor disagree

1. Because of visiting or using the services of SWCHC I feel more connected to my community. Disagree

1. Because of visiting or using the services of SWCHC I feel more connected to my community. Strongly disagree

2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being.

2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Strongly Agree

2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Agree

2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Neither agree nor disagree

2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Disagree

2. The programs and services at SWCHC have helped me improve my (or my family's) health and well-being. Strongly disagree

3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community.

3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Strongly Agree

3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Agree

3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Neither agree nor disagree

3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Disagree

3.Because of visiting or using the services at SWCHC, I have learned more about the resources available in my community. Strongly disagree

4. I always feel comfortable and welcome at SWCHC

4. I always feel comfortable and welcome at SWCHC Strongly Agree

4. I always feel comfortable and welcome at SWCHC Agree

4. I always feel comfortable and welcome at SWCHC Neither agree nor disagree

4. I always feel comfortable and welcome at SWCHC Disagree

4. I always feel comfortable and welcome at SWCHC Strongly disagree

5.I feel safe accessing services at SWCHC

5.I feel safe accessing services at SWCHC Strongly Agree

5.I feel safe accessing services at SWCHC Agree

5.I feel safe accessing services at SWCHC Neither agree nor disagree

5.I feel safe accessing services at SWCHC Disagree

5.I feel safe accessing services at SWCHC Strongly disagree

6.I know how to make a suggestion or a complaint

6.I know how to make a suggestion or a complaint Strongly Agree

6.I know how to make a suggestion or a complaint Agree

6.I know how to make a suggestion or a complaint Neither agree nor disagree

6.I know how to make a suggestion or a complaint Disagree

6.I know how to make a suggestion or a complaint Strongly disagree

7. Overall, I am satisfied with the services or programs I received at SWCHC.

7. Overall, I am satisfied with the services or programs I received at SWCHC. Strongly Agree

7. Overall, I am satisfied with the services or programs I received at SWCHC. Agree

7. Overall, I am satisfied with the services or programs I received at SWCHC. Neither agree nor disagree

7. Overall, I am satisfied with the services or programs I received at SWCHC. Disagree

7. Overall, I am satisfied with the services or programs I received at SWCHC. Strongly disagree

Somerset West Community Health Centre
Client Experience Survey 2020-2021

Question Title

* 1. What location do you normally go to?

Question Title

* 2. Please select the most appropriate response