The City of Fair Oaks Ranch is currently working with the Center for Public Safety Management to assess its public safety services. Part of this assessment is to elicit community feedback regarding their experiences with either the Fire Rescue (Leon Springs Volunteer Fire Department) or EMS provider (Acadian). Perceptions of performance are also important as Fair Oaks Ranch works toward continuous improvement of services and ensures access to all community members.
 
Please help the City of Fair Oaks Ranch by taking a few minutes to respond to the questions below.
**In your responses, keep in mind that the Leon Springs Volunteer Fire Department provides fire response for the City of Fair Oaks Ranch. The City of Fair Oaks Ranch does not currently have its own fire department. **
For these first few questions, consider the services that are provided for the City of Fair Oaks Ranch by Leon Springs Fire Department.

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* 1. Has the Leon Springs Volunteer Fire Department (LSVFD) ever responded to an emergency that you have been involved with?

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* 2. Have you had interactions with LSVFD that were not related to an emergency?

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* 3. Please rate your level of agreement with the following statements, with options ranging from “strongly disagree” to “strongly agree”.

  Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
LSVFD responds quickly in an emergency.
LSVFD is actively engaged in the community.
Members of the LSVFD are properly trained.
Members of the LSVFD are professional in their actions.
Members of the LSVFD are compassionate toward the people they serve.
Members of the LSVFD are professional in their appearance.
I would feel comfortable calling the fire department if I needed help.
I feel confident in the services provided by the Leon Springs Volunteer Fire Department.

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* 4. Have you ever attended a community education event or presentation (e.g., school event, homeowners’ association presentation, etc.) by the Leon Springs Volunteer Fire Department?

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* 5. Have you ever received smoke detectors from Leon Springs Volunteer Fire Department?

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* 6. How often do you see the fire department in the community?

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* 7. What is your general perception of the Leon Springs Volunteer Fire Department and the services it provides?

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* 8. If you have any additional comments about the Leon Springs Volunteer Fire Department to share, please do so in the space provided below:

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* 9. Please indicate how important you think each task is for a high-performing Fire Department, with 1 indicating “Not Important At All”, and 5 indicating “Very Important”.

  Not Important At All Not Important Somewhat Important Important Very Important
Emergency Medical Services
Blood Pressure Checks
Vehicle Extrication (Jaws of Life)
Fire Suppression
Mass Casualty/Injury Response
Disaster Preparedness
Response to Disasters in other Communities
Hazardous Materials Incident Response Team
Wildfire Protection/Prevention
Fire Safety Education
Fire Station Tours
CPR Classes
Smoke Detector Checks
Fire Safety Inspections of all Businesses
Training of all staff
The City of Fair Oaks currently contracts with Bexar County who contracts with Leon Springs Volunteer Fire Department, to provide fire services. A different strategy to provide fire services could include the creation of a Fair Oaks Ranch Fire Department that would provide fire suppression, fire prevention, community education, and potentially EMS transport to the City.

The next few questions are intended to gauge your thoughts on whether the City should explore this strategy.

Please rate your level of agreement with the following statements, with options ranging from “strongly disagree” to “strongly agree”.

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* 10. I was aware that fire services are provided by a contracted fire department.

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* 11. It concerns me that the City of Fair Oaks Ranch does not have its own fire department.

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* 12. The services currently provided by contracted departments are sufficient to meet the needs of the residents of the City of Fair Oaks Ranch.

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* 13. The City of Fair Oaks Ranch should have its own fire department.

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* 14. I would be willing to pay more in taxes so that the City of Fair Oaks Ranch could establish a fire department.

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* 15. It would be too expensive to establish a fire department in the City of Fair Oaks Ranch.

The next few questions are related to Acadian, the primary EMS transport provider in the City of Fair Oaks Ranch.

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* 16. Have you ever been transported by Acadian Ambulance?

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* 17. Have you ever had a non-emergency interaction with Acadian Ambulance?

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* 18. Please rate your level of agreement with the following statements, with 1 indicating that you ”strongly disagree,” to 5 indicating that you “strongly agree”.

  Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
Acadian ambulances respond quickly to medical emergencies.
Acadian EMTs and Paramedics are properly trained.
Acadian EMTs and Paramedics are professional in their actions.
Acadian EMTs and Paramedics are compassionate toward the people they serve.
Acadian EMTs and Paramedics are professional in their appearance.
I feel confident in the services provided by Acadian Ambulance.

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* 19. How often do you see Acadian Ambulances in the community?

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* 20. What is your general perception of Acadian Ambulance and the services it provides?

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* 21. If you have any additional comments about Acadian Ambulance, please share them in the space below:

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* 22. What is the zip code where you live?

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* 23. What is your gender?

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* 24. What is your age?

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* 25. Which option(s) best describes your race? (Check all that apply)

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