The Billerica Public Library is working to develop a new strategic plan that will serve as a guide to improve and grow library services, programs, and resources over the next five years.

We want our plan to reflect the needs and wants of the community we proudly serve, so please complete this brief survey to make your voice heard.

Those who complete the survey will be entered into a drawing to win a $50.00 gift card as a thank you.

The survey will run May 1, 2022 - June 15, 2022. 

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* 1. Do you currently have a Billerica Public Library card?

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* 2. On average, how often do you use the library?

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* 3. What are your main reasons for using the library? Check all that apply.

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* 4. If you do not use the library regularly, why not? Check all that apply.

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* 5. How would you rate each of the following library services?

  Excellent Good Fair Poor Don't know/Not applicable
Collections (books, movies, CDs, and anything that can be borrowed)
Programs (classes, talks, groups, story times, etc.)
Online services (website, catalog; research databases etc.)
Interlibrary loan
Computers and printers
Facilities and spaces
Hours of operation
Museum passes
Customer service
Overall, how would you rate the library?

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* 6. Which three (3) of the following services offered by the library do you think are MOST important? Choose up to 3.

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* 7. How do you typically find out about library programs and services? Check all that apply.

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* 8. What do you value most about the library?

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* 9. How could the library or its services be improved?

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* 10. How does the library benefit you or the community?

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* 11. How old are you?

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* 12. Please verify you are a real person: select B as the answer.

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* 13. We will be having an incentive drawing for a $50 gift card for those who completed the survey. If you would like to be entered into the drawing, please complete the information below.

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