Community Survey 2022

The Billerica Public Library is working to develop a new strategic plan that will serve as a guide to improve and grow library services, programs, and resources over the next five years.

We want our plan to reflect the needs and wants of the community we proudly serve, so please complete this brief survey to make your voice heard.

Those who complete the survey will be entered into a drawing to win a $50.00 gift card as a thank you.

The survey will run May 1, 2022 - June 15, 2022.

Question Title

* 1. Do you currently have a Billerica Public Library card?

Yes

I have a card at another library. Please specify where.

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* 2. On average, how often do you use the library?

Daily

Weekly

Monthly

Less than once a month

Never

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* 3. What are your main reasons for using the library? Check all that apply.

Borrow books or other physical materials (DVDs, audiobooks, magazines, etc.).

Read the newspapers and/or magazines.

Borrow a museum pass.

Attend adult programs.

Attend children's programs.

Attend young adult/teen programs.

Use library computers to access the Internet or for other software.

Use the library's wireless network.

Download ebooks, audiobooks, music, or streaming media.

Use library website and online resources.

Use the copier, printer, or fax machine.

Find a quiet place to work, study, or read.

Get help from library staff.

Get information for school.

Play with toys and iPads/computers in the children's room.

Meet with friends or with a community or study group.

Other (please specify)

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* 4. If you do not use the library regularly, why not? Check all that apply.

Library too far from home.

Don't have a library card.

Don't have transportation.

I use the library at my school/college.

I use a neighboring town's public library.

I buy my own books and/or subscribe to steaming music and movie services.

I don't know what the library has to offer me.

Other (please specify)

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* 5. How would you rate each of the following library services?

	Excellent	Good	Fair	Poor	Don't know/Not applicable
Collections (books, movies, CDs, and anything that can be borrowed)	Collections (books, movies, CDs, and anything that can be borrowed) Excellent	Collections (books, movies, CDs, and anything that can be borrowed) Good	Collections (books, movies, CDs, and anything that can be borrowed) Fair	Collections (books, movies, CDs, and anything that can be borrowed) Poor	Collections (books, movies, CDs, and anything that can be borrowed) Don't know/Not applicable
Programs (classes, talks, groups, story times, etc.)	Programs (classes, talks, groups, story times, etc.) Excellent	Programs (classes, talks, groups, story times, etc.) Good	Programs (classes, talks, groups, story times, etc.) Fair	Programs (classes, talks, groups, story times, etc.) Poor	Programs (classes, talks, groups, story times, etc.) Don't know/Not applicable
Online services (website, catalog; research databases etc.)	Online services (website, catalog; research databases etc.) Excellent	Online services (website, catalog; research databases etc.) Good	Online services (website, catalog; research databases etc.) Fair	Online services (website, catalog; research databases etc.) Poor	Online services (website, catalog; research databases etc.) Don't know/Not applicable
Interlibrary loan	Interlibrary loan Excellent	Interlibrary loan Good	Interlibrary loan Fair	Interlibrary loan Poor	Interlibrary loan Don't know/Not applicable
Computers and printers	Computers and printers Excellent	Computers and printers Good	Computers and printers Fair	Computers and printers Poor	Computers and printers Don't know/Not applicable
Facilities and spaces	Facilities and spaces Excellent	Facilities and spaces Good	Facilities and spaces Fair	Facilities and spaces Poor	Facilities and spaces Don't know/Not applicable
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation Don't know/Not applicable
Museum passes	Museum passes Excellent	Museum passes Good	Museum passes Fair	Museum passes Poor	Museum passes Don't know/Not applicable
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service Don't know/Not applicable
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't know/Not applicable

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* 6. Which three (3) of the following services offered by the library do you think are MOST important? Choose up to 3.

Physical collections

Digital/online resources

Access to Wi-Fi, computers, and printers

Quiet space to work, study, or read

Meeting rooms

Help from a librarian

Children's programs/events

Teen programs/events

Adult programs/events

Museum passes

Study rooms

Homebound services

Services in the community

Curbside pickup

Other (please specify)

Question Title

* 7. How do you typically find out about library programs and services? Check all that apply.

Library website

Social media

Library newsletter (email)

Newspaper

Flyers in the library

Library staff

Billerica Access Television

Digital displays

Word-of-mouth

Other (please specify)

Don't know/Not applicable

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* 8. What do you value most about the library?

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* 9. How could the library or its services be improved?

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* 10. How does the library benefit you or the community?

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* 11. How old are you?

13 or younger

14-18

19-29

30-39

40-49

50-59

60-69

70+

Prefer not to answer

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* 12. Please verify you are a real person: select B as the answer.

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* 13. We will be having an incentive drawing for a $50 gift card for those who completed the survey. If you would like to be entered into the drawing, please complete the information below.

Name

Email Address

Phone Number