Skip to content

Client Satisfaction Survey - English

Client Satisfaction Survey

St. Leonard’s Community Services (SLCS) is committed to ensuring we offer quality care and service.  We invite you to assist us by filling out this survey with your opinions about the care and service you received through our agency. The survey is also available in French by clicking the following link:  https://www.surveymonkey.com/r/SLCSCSATfr
1.PROGRAM - Adult:
2.PROGRAM - Youth
Please tell us how much you agree with the following statements:
3.Did you require/prefer service in French? 

4.Did you require/prefer service in another language other than French or English?
5.If you required service in another language other than English, were you provided with suitable support (e.g. translation or interpretive services, connection to another agency that could provide service in another language)?
6.If applicable, were you satisfied with St Leonard’s responsiveness and ability to meet your language needs?
7.What suggestions do you have to improve the services that you received at SLCS?
8.What was one of your most memorable positive experiences, while participating in SLCS services?
9.I was involved in the creation of my goals

10.Staff supported me with achieving my goals

11.I was treated respectfully and with dignity
12.I felt I was heard and my opinions were valued
13.I was held accountable to my self-identified goals
14.I was held accountable to the decisions I made
15.I was provided information and connected to resources, services and programs in my community
16.With staff support, I learned new skills and knowledge
17.My top 3 Community Connections were:
18.I felt my Program was committed to my safety as a priority (both my physical and emotional safety)
19.My program demonstrated a commitment to helping me make positive choices