Health Service System Benefits Guides are available online at sfhss.org. You may request a paper guide by completing the form below. We try to respond promptly to requests. Guides will be mailed within one business day of your request being received. NOTE: Plan Year 2019 guides are not yet available. Guides will begin shipping the week of October 9th. If you need assistance completing this form call Member Services at 1-415-554-1750.