We've been hearing a lot about “smart automation,” “hyper-automation,” and “intelligent process automation” (IPA). These terms all refer to the same thing: the application of advanced technologies such as artificial intelligence (AI) and machine learning (ML) to automate more complex processes and tasks that are beyond the scope of what's currently possible using conventional business process automation.

One area where IPA is getting considerable attention is in robotic process automation (RPA). Many RPA providers have jumped on the IPA bandwagon and are moving to integrate various AI technologies, including ML, natural language processing (NLP), speech recognition, intelligent optical character recognition (iOCR), and smartbots into their platforms. RPA providers are also attempting to position their products as a familiar platform for organizations to segue AI into their operations.

I am conducting a confidential survey on how organizations are adopting—or planning to adopt—IPA and RPA and what they see as the possible impacts on their businesses. I also seek to identify important trends as well as issues and other considerations organizations are encountering or foresee encountering in their efforts.

I want to thank you in advance for taking our survey. Please be assured that all answers will be kept confidential. Your input is much appreciated, because it allows us to separate fact from hype. I will provide you with important trends and findings in upcoming Cutter Consortium research. In addition, when you submit your completed survey along with a valid email address, you'll receive an email confirmation that includes a link to download the recent Cutter Business Technology Journal issue "Beyond Automation: AI, ML & RPA"—a $50 value—which examines the emergence of the new face of automation.

To enrich the findings, I would like to conduct short interviews with a subset of the respondents. Comments will be kept anonymous, identified by title and industry only. Respondents who complete the interview process receive a coupon for $100 (U.S.) in the Cutter Bookstore.

Thanks again,

Curt Hall
Cutter Consortium Senior Consultant