Dear Customer,

It was our pleasure to provide technical support during the past several months/years. In order to continuously improve our service and quality delivery we would like to receive your feedback in regards to your experience with our support team.

Thank you for your trust in HELP AG,

Stephan Berner, 
Managing Director

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* 1. Please enter your details

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* 2. Did your happiness level change with Help AG Support as compared to the last 6 months or 1 year?

 
Increased Happiness
Remained same
Decreased Happiness
Unhappy

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* 3. How would you rate the level of satisfaction with professionalism of support team when communicating over phone or email? Please rate on the following

  Outstanding Satisfied Neutral Not Great
Responsiveness
Professionalism
In understanding of the problem
Efficiency in solving the problem

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* 4. How would you rate your overall satisfaction with Help AG Security Assistance Center?

0 (Not satisfied) 100 (Excellent)
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 5. Did health check service delivered by Help AG support team helped you in better maintaining your devices?

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* 6. Which of the following Help AG services are you aware of?

  Yes No Tell me more about this
Help AG Support Services (HASS)
Help AG Advance Services (HAAS)
Managed Security Services (MSS)
Health Check Services

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* 7. Would you like to get FREE Paloalto Firewall Best practice Assessment report?
Note-Configuration will be uploaded to Paloalto support portal.

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* 8. Would you like to receive a call back from Help AG Management to discuss your experience?

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