Tarrant Appraisal District Customer Service Survey

How Are We Doing? Our goal is to provide you with great service but we can only do this with your help, by letting us know:

When we do something right, so we can be sure to do it again, or
If we do something wrong, so we can make the necessary changes.

We are genuinely committed to looking for ways of improving service to the residents, business owners and citizens of Tarrant County. Thank you for your feedback!

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* 1. What month did you visit or contact our office?

January

February

March

April

May

June

July

August

September

October

November

December

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* 2. Year?

2013

2014

2015

2016

2017

2018

2019

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* 3. How did you contact our office? Select all that apply:

In person

Phone

E-mail

TAD Website

Other, please specify

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* 4. Name of employee(s) who assisted you? If unsure, please leave blank.

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* 5. Please identify the reason(s) for your visit. Select all that apply:

Appraisal information/question

Speak to an appraiser

Homestead exemption information/question

Other exemption(s) information/question

Obtain copies of documents, forms, maps, etc

Submit documents or forms

Hearing with the ARB

Value notice information/question

Access data or file documents through TAD's eAccess

Other, please specify

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* 6. Please rate the level of service you received during your visit.
Select all that apply:

	Poor	Good	Satisfactory	Excellent	N/A
Wait time for assistance	Wait time for assistance Poor	Wait time for assistance Good	Wait time for assistance Satisfactory	Wait time for assistance Excellent	Wait time for assistance N/A
Friendliness of staff	Friendliness of staff Poor	Friendliness of staff Good	Friendliness of staff Satisfactory	Friendliness of staff Excellent	Friendliness of staff N/A
Knowledge of staff	Knowledge of staff Poor	Knowledge of staff Good	Knowledge of staff Satisfactory	Knowledge of staff Excellent	Knowledge of staff N/A
Successful conclusion to your visit or call	Successful conclusion to your visit or call Poor	Successful conclusion to your visit or call Good	Successful conclusion to your visit or call Satisfactory	Successful conclusion to your visit or call Excellent	Successful conclusion to your visit or call N/A
Ease of accessing or locating our office	Ease of accessing or locating our office Poor	Ease of accessing or locating our office Good	Ease of accessing or locating our office Satisfactory	Ease of accessing or locating our office Excellent	Ease of accessing or locating our office N/A
Parking availability	Parking availability Poor	Parking availability Good	Parking availability Satisfactory	Parking availability Excellent	Parking availability N/A
Facilities appearance	Facilities appearance Poor	Facilities appearance Good	Facilities appearance Satisfactory	Facilities appearance Excellent	Facilities appearance N/A

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* 7. If you and District staff were unable to come to an agreeable solution, we sincerely hope you received courteous and professional service. If this is the case, please rate your overall customer service experience. Select all that apply:

	Poor	Good	Satisfactory	Excellent	N/A
District staff listened to my comments and concerns	District staff listened to my comments and concerns Poor	District staff listened to my comments and concerns Good	District staff listened to my comments and concerns Satisfactory	District staff listened to my comments and concerns Excellent	District staff listened to my comments and concerns N/A
District staff treated me courteously and professionally	District staff treated me courteously and professionally Poor	District staff treated me courteously and professionally Good	District staff treated me courteously and professionally Satisfactory	District staff treated me courteously and professionally Excellent	District staff treated me courteously and professionally N/A
District staff provided thorough explanations	District staff provided thorough explanations Poor	District staff provided thorough explanations Good	District staff provided thorough explanations Satisfactory	District staff provided thorough explanations Excellent	District staff provided thorough explanations N/A

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* 8. What did we do right?

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* 9. What can we do better?

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* 10. I would like someone to contact me regarding the level of service I received at Tarrant Appraisal District. During May and June, please allow up to 24 hours for a return contact.

If yes, please select the "Yes" option below and include your name, phone number and/or e-mail address and TAD account number in the comment box below.

Yes

Comment Box

Before you submit your Survey, we would like to Thank You for taking the time to provide us with feedback!

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* 1. What month did you visit or contact our office?

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* 2. Year?

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* 3. How did you contact our office? Select all that apply:

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* 4. Name of employee(s) who assisted you? If unsure, please leave blank.

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* 5. Please identify the reason(s) for your visit. Select all that apply:

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* 6. Please rate the level of service you received during your visit. Select all that apply:

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* 7. If you and District staff were unable to come to an agreeable solution, we sincerely hope you received courteous and professional service. If this is the case, please rate your overall customer service experience. Select all that apply:

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* 8. What did we do right?

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* 9. What can we do better?

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* 6. Please rate the level of service you received during your visit.
Select all that apply: