Performance Measurement and Quality Improvement

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* 1. Which location do you identify as your main site for patient care?

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* 2. Access

  Completely Satisfied Satisfied Neutral Dissatisfied Completely Dissatisfied
Appointment availability within a reasonable amount of time
Getting advice or help when needed during business hours
Getting after-hours care when you need it
Got appointment for urgent care in a timely manner
Got answer to medical question within 24 hours

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* 3. Communication

  Completely Satisfied Satisfied Neutral Dissatisfied Completely Satisfied
Willingness to listen carefully to you/your child
Taking time to answer your questions
Explaining things in a way you could understand
Received courteous and respectful answers from office staff

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* 4. Coordination of Care

  Completely Satisfied Satisfied Neutral Dissatisfied Completely Dissatisfied
The way your provider involves other doctors and caregivers in your/your child's care when needed
Provider's knowledge about tests ordered outside of the primary care office
Provider's explanation of how best to implement you/your child's plan of care

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* 5. Whole Person Care/Self-Management

  Completely Satisfied Satisfied Neutral Dissatisfied Completely Dissatisfied
The way we teach you about improving your/your child's health
Advice given to you on ways to stay healthy
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