City of Greeley and Town of Windsor Residential Broadband Survey

Thank you for your input!

The City of Greeley and Town of Windsor are conducting this survey to receive feedback regarding your broadband service at home. The purpose of the survey is to determine the level of service you currently have at home, how you use the internet, what you currently pay, what your current download and upload speeds are, and what is most important to you in regards to high speed Internet service.

The survey shouldn't take more than 10 minutes for you to complete.

The survey does NOT collect personally identifying information. The speed test does gather location information from where the speed test was collected. You may complete the survey questions only or the speed test only, or both. Either way, we greatly appreciate your feedback and input.

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* 1. To which age group do you belong?

Under 21

22 - 39

40 - 54

55 - 70

Over 71

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* 2. How much do you currently pay for your internet each month?

Between $20 - $35

Between $36 - $55

Between $56 - $100

More than $100

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* 3. Does this cost include other bundled services? (Check all that apply.)

Yes, it includes my telephone service.

Yes, it includes my TV service

Yes, it includes my cell phone service

Yes, it includes security system

No, the costs just includes my internet service.

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* 4. How important is it to you to receive one invoice for internet, cable TV and/or phone service?

It is extremely important.

It is somewhat important.

It is not important.

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* 5. How reliable do you find your current internet connection?

	Never	Sometimes	Most of the time.	Always
The download speed is too slow	The download speed is too slow Never	The download speed is too slow Sometimes	The download speed is too slow Most of the time.	The download speed is too slow Always
The upload speed is too slow	The upload speed is too slow Never	The upload speed is too slow Sometimes	The upload speed is too slow Most of the time.	The upload speed is too slow Always
The connection interrupts	The connection interrupts Never	The connection interrupts Sometimes	The connection interrupts Most of the time.	The connection interrupts Always

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* 6. To measure your current service levels, please take an internet speed test - go to http://maps.co.gov/publicspeed/ and click Begin Test and enter the results. If you are using an Apple or Android device, please connect to WiFi (do not use cellular) and go to http://openspeedtest.com/ for the speed test.

Download Speed

Upload Speed

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* 7. How would you rate the download speed of your internet?

Very Slow

Slow

Acceptable

Good

Excellent

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* 8. How would you rate the upload speed of your internet?

Very Slow

Slow

Acceptable

Good

Excellent

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* 9. When did you complete the speed test?

Date/Time

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* 10. What device did you use when you conducted the speed test?

A cell phone

A laptop or a computer

An ipad or tablet

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* 11. Does the speed of your internet connection vary during or throughout the day?

The speed stays the same throughout the day

The speed varies dramatically throughout the day

The speed varies somewhat throughout the day

Tell us more

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* 12. Are there times when you cannot get on the internet?

All of the time

Some of the time

Hardly ever

Never

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* 13. How fast do you think your internet service should be? What service level do you expect or need? Note that in 2015, the Federal Communications Commission (“FCC”) revised its definition of broadband) as having the ability to download at 25 Mbps and upload speeds of 3 Mbps. Having access to “advanced broadband,” means, at a minimum, having broadband speeds that at least meet the FCC definition.

1 Mbps

100 Mbps

1000 Mbps or 1 Gbps

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 14. As a follow-up question to #13 above, if you are unsure of the service level or speed that you need, which of the following best suits your needs?

I don't know how fast I need, but I know that I need more UPLOAD speed than what I have.

I don't know how fast I need, but I know that I need more DOWNLOAD speed than what I have.

I don't know how fast I need, it seems to be working fine with what I have now.

I don't know how fast I need, but I would like it MUCH faster than what I have.

Other (please specify)

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* 15. What would you be willing to pay for the service at this level? Enter a number only.

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* 16. What is most important to you regarding your internet service? (Please rank the following choices, with 1 being the most important.)

Fast, I want speed and availability of abundant broadband

Reliability, I do not want my Internet service to be interrupted.

Price, I want to pay a competitive price.

Customer Service, I want a friendly voice and good customer support.

Bundled invoice, I want one invoice for Internet, cable TV and/or phone service.

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* 17. How many people use the internet in your household?

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* 18. Does anyone in your household work from home?

Yes, 1 person does

Yes, 2 people do

Yes, more than 2 people do

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* 19. How many school-aged children live at your home?

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* 20. Which of the following devices do you have and how many of these devices do you have in your household?

	None	1	2	3	more than 3
Tablet	Tablet None	Tablet 1	Tablet 2	Tablet 3	Tablet more than 3
Desktop computer	Desktop computer None	Desktop computer 1	Desktop computer 2	Desktop computer 3	Desktop computer more than 3
Laptop computer	Laptop computer None	Laptop computer 1	Laptop computer 2	Laptop computer 3	Laptop computer more than 3
Smart phone	Smart phone None	Smart phone 1	Smart phone 2	Smart phone 3	Smart phone more than 3
Smart TV	Smart TV None	Smart TV 1	Smart TV 2	Smart TV 3	Smart TV more than 3
DVD/DVR or Blue Ray Player	DVD/DVR or Blue Ray Player None	DVD/DVR or Blue Ray Player 1	DVD/DVR or Blue Ray Player 2	DVD/DVR or Blue Ray Player 3	DVD/DVR or Blue Ray Player more than 3
Game Console	Game Console None	Game Console 1	Game Console 2	Game Console 3	Game Console more than 3
Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.)	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) None	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) 1	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) 2	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) 3	Streaming TV (Apple TV, Google Chromecast, Amazon Fire, etc.) more than 3
InternetOfThings (IOT) devices in your home (Thermostat, refrigerator, lighting, etc.)	InternetOfThings (IOT) devices in your home (Thermostat, refrigerator, lighting, etc.) None	InternetOfThings (IOT) devices in your home (Thermostat, refrigerator, lighting, etc.) 1	InternetOfThings (IOT) devices in your home (Thermostat, refrigerator, lighting, etc.) 2	InternetOfThings (IOT) devices in your home (Thermostat, refrigerator, lighting, etc.) 3	InternetOfThings (IOT) devices in your home (Thermostat, refrigerator, lighting, etc.) more than 3

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* 21. Which of the following internet service providers do you use in your home? If you have more than one internet service provider or more than one home, please select your primary provider at your primary residence.

Xfinity (Comcast)

CenturyLink

Direct TV or Dish

Dish DSL

Satellite Company (Hughes, Wild Blue)

TDS

Windstream

I do not use any of these internet service providers

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* 22. For your home, what type of internet service do you currently have?

DSL (usually provided by the phone company)

Dial-up (requires you to use a modem and your regular phone line)

Cable (usually provided as part of your cable TV package)

Satellite (usually provided as part of your Satellite TV package)

Wireless (usually provided by an independent service provider using an antenna on the roof pointed to another ground antenna.)

Mobile Phone Wireless, Cellular (typically is part of your cell phone plan)

T-1 Service (a special kind of service often available from the phone company rated at a fixed 1.5 Mbps)

Fiber connection (uses fiber optics to provide the signal. May be provided by the phone company or other providers. Typically used for higher speeds)

I don't have internet service at my home.

I do not know what type of connection I have at my home.

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* 23. If the private sector (phone, cable, wireless or other company) does not provide adequate and affordable broadband service to your home, who would you want to step in to ensure that better services are available?

The local municipality

The county

The electric company

A public/private partnership or consortium

I am not sure

Other (please specify)

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* 24. Ranking the Government's Role in Broadband. What do you think the primary role for the City or County government should be with respect to broadband access? (Please rank your choices with "1" being your first choice.)

Install state-of-the-art network and offer services to the public, including homes and businesses, and government offices

Install state-of-the-art network for businesses, schools, government offices and the medical community only.

Install state-of-the-art services and enter into agreements with private companies to offer services to the public.

Partner with a private firm to build a state-of-the-art network.

Partner with current providers to improve the speed and reliability of their services.

Do Nothing. Let private providers decide what services they are willing to provide.

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* 25. If you could choose only one option, what do you think the primary role for the City or County government should be with respect to broadband access? (Please choose only one)

Install state-of-the-art network and offer services to the public, including homes and businesses, and government offices

Install state-of-the-art network for businesses, schools, government offices and the medical community only.

Install state-of-the-art services and enter into agreements with private companies to offer services to the public.

Partner with a private firm to build a state-of-the-art network.

Partner with current providers to improve the speed and reliability of their services.

Do Nothing. Let private providers decide what services they are willing to provide.

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* 26. Do you think broadband service is a utility like water and electric? If so, would you support a small monthly utility fee to pay for broadband infrastructure build out?

Yes, I think broadband is a utility and I WOULD support a small monthly utility fee.

Yes, I think broadband is a utility but I would NOT support a small monthly utility fee.

No, broadband is not a utility

I don't know.

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* 27. The City of Longmont recently became Colorado's first "Gig City", building a fiber network that provides residents with reasonably priced gigabit service to the home. Would you support the City of Greeley and Town of Windsor offering gigabit service to the home?

Yes

Need more information

Comment

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* 28. How would you characterize your relation to your internet service?

	Strongly Agree	Agree	Neutral/Not Sure	Disagree	Strongly Disagree
Our household mostly just uses the internet for "basics" like email, browsing/research, etc.	Our household mostly just uses the internet for "basics" like email, browsing/research, etc. Strongly Agree	Our household mostly just uses the internet for "basics" like email, browsing/research, etc. Agree	Our household mostly just uses the internet for "basics" like email, browsing/research, etc. Neutral/Not Sure	Our household mostly just uses the internet for "basics" like email, browsing/research, etc. Disagree	Our household mostly just uses the internet for "basics" like email, browsing/research, etc. Strongly Disagree
More and more, our household is relying on streaming video over the internet for in-home entertainment	More and more, our household is relying on streaming video over the internet for in-home entertainment Strongly Agree	More and more, our household is relying on streaming video over the internet for in-home entertainment Agree	More and more, our household is relying on streaming video over the internet for in-home entertainment Neutral/Not Sure	More and more, our household is relying on streaming video over the internet for in-home entertainment Disagree	More and more, our household is relying on streaming video over the internet for in-home entertainment Strongly Disagree
Household members interact with local businesses (reservations, tickets, etc.) over the internet	Household members interact with local businesses (reservations, tickets, etc.) over the internet Strongly Agree	Household members interact with local businesses (reservations, tickets, etc.) over the internet Agree	Household members interact with local businesses (reservations, tickets, etc.) over the internet Neutral/Not Sure	Household members interact with local businesses (reservations, tickets, etc.) over the internet Disagree	Household members interact with local businesses (reservations, tickets, etc.) over the internet Strongly Disagree
Our household buys things online (Craig's list, eBay, etc.)	Our household buys things online (Craig's list, eBay, etc.) Strongly Agree	Our household buys things online (Craig's list, eBay, etc.) Agree	Our household buys things online (Craig's list, eBay, etc.) Neutral/Not Sure	Our household buys things online (Craig's list, eBay, etc.) Disagree	Our household buys things online (Craig's list, eBay, etc.) Strongly Disagree
Our household sells things online (Craig's list, eBay, etc.)	Our household sells things online (Craig's list, eBay, etc.) Strongly Agree	Our household sells things online (Craig's list, eBay, etc.) Agree	Our household sells things online (Craig's list, eBay, etc.) Neutral/Not Sure	Our household sells things online (Craig's list, eBay, etc.) Disagree	Our household sells things online (Craig's list, eBay, etc.) Strongly Disagree
Our household's demands on internet bandwidth and speed is consistently increasing	Our household's demands on internet bandwidth and speed is consistently increasing Strongly Agree	Our household's demands on internet bandwidth and speed is consistently increasing Agree	Our household's demands on internet bandwidth and speed is consistently increasing Neutral/Not Sure	Our household's demands on internet bandwidth and speed is consistently increasing Disagree	Our household's demands on internet bandwidth and speed is consistently increasing Strongly Disagree
If we had better home internet service, one or more of us would work from home more often	If we had better home internet service, one or more of us would work from home more often Strongly Agree	If we had better home internet service, one or more of us would work from home more often Agree	If we had better home internet service, one or more of us would work from home more often Neutral/Not Sure	If we had better home internet service, one or more of us would work from home more often Disagree	If we had better home internet service, one or more of us would work from home more often Strongly Disagree
The current internet speed available is holding back our household's income potential	The current internet speed available is holding back our household's income potential Strongly Agree	The current internet speed available is holding back our household's income potential Agree	The current internet speed available is holding back our household's income potential Neutral/Not Sure	The current internet speed available is holding back our household's income potential Disagree	The current internet speed available is holding back our household's income potential Strongly Disagree
The current internet speed available is holding back our household's entertainment options	The current internet speed available is holding back our household's entertainment options Strongly Agree	The current internet speed available is holding back our household's entertainment options Agree	The current internet speed available is holding back our household's entertainment options Neutral/Not Sure	The current internet speed available is holding back our household's entertainment options Disagree	The current internet speed available is holding back our household's entertainment options Strongly Disagree

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* 29. Would you consider leaving the community because it doesn't have adequate broadband?

Possibly yes, I have thought about it.

Definitely yes, I will be forced to relocate because of inadequate broadband service.

No, it's not a consideration for me. I have adequate broadband service.

No, it's not a consideration for me. Broadband services need to be better here, but I am not planning to move.

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* 1. To which age group do you belong?

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* 2. How much do you currently pay for your internet each month?

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* 3. Does this cost include other bundled services? (Check all that apply.)

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* 4. How important is it to you to receive one invoice for internet, cable TV and/or phone service?

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* 5. How reliable do you find your current internet connection?

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* 7. How would you rate the download speed of your internet?

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* 8. How would you rate the upload speed of your internet?

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* 9. When did you complete the speed test?

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* 10. What device did you use when you conducted the speed test?

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* 11. Does the speed of your internet connection vary during or throughout the day?

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* 12. Are there times when you cannot get on the internet?

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* 14. As a follow-up question to #13 above, if you are unsure of the service level or speed that you need, which of the following best suits your needs?

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* 15. What would you be willing to pay for the service at this level? Enter a number only.

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* 16. What is most important to you regarding your internet service? (Please rank the following choices, with 1 being the most important.)

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* 17. How many people use the internet in your household?

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* 18. Does anyone in your household work from home?

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* 19. How many school-aged children live at your home?

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* 20. Which of the following devices do you have and how many of these devices do you have in your household?

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* 21. Which of the following internet service providers do you use in your home? If you have more than one internet service provider or more than one home, please select your primary provider at your primary residence.

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* 22. For your home, what type of internet service do you currently have?

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* 23. If the private sector (phone, cable, wireless or other company) does not provide adequate and affordable broadband service to your home, who would you want to step in to ensure that better services are available?

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* 24. Ranking the Government's Role in Broadband. What do you think the primary role for the City or County government should be with respect to broadband access? (Please rank your choices with "1" being your first choice.)

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* 25. If you could choose only one option, what do you think the primary role for the City or County government should be with respect to broadband access? (Please choose only one)

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* 26. Do you think broadband service is a utility like water and electric? If so, would you support a small monthly utility fee to pay for broadband infrastructure build out?

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* 27. The City of Longmont recently became Colorado's first "Gig City", building a fiber network that provides residents with reasonably priced gigabit service to the home. Would you support the City of Greeley and Town of Windsor offering gigabit service to the home?

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* 28. How would you characterize your relation to your internet service?

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* 29. Would you consider leaving the community because it doesn't have adequate broadband?

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* 30. Optional: To help us analyze broadband speeds by location in the city, please provide your street address and city.

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* 31. If you have any other comments regarding your current Internet service or a community broadband service please tell us below: