NRL EQAS Customer Survey - 2025

Question Title

* 1. Participant information

Name

Company

Country

Question Title

* 2. Overall, how satisfied are you with the NRL EQA service?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 3. How would you rate your experience with the enrolment process?

Very Easy

Easy

Neither Easy nor Difficult

Difficult

Very Difficult

Question Title

* 4. Is NRL your sole EQAS provider?

Yes

No (If no, please indicate other providers)

Other providers

Question Title

* 5. Do the NRL EQA programs include the infectious disease analytes relevant to your testing needs?

Yes

No (if no, please indicate missing analytes)

Missing analytes

Question Title

* 6. Are you satisfied with the volume and format of NRL EQA programs?

Yes

No (If no, please indicate how we can improve)

How can we improve?

Question Title

* 7. Are you satisfied with the quality of the samples you receive?

Yes

No (If no, please provide further feedback)

Further feedback

Question Title

* 8. Are you satisfied with the pricing for NRL EQA programs?

Yes

No (If no, do you have any further comments)

Further comments

Question Title

* 9. Are you satisfied with the pricing for NRL EQA shipping?

Yes

No (If no, do you have any further comments)

Further comments

Question Title

* 10. How do you find the process of reporting results?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 11. Are you satisfied with the reports analysing your submitted data?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 12. Are you in a position to share clinical materials with NRL for potential use in developing future EQA programs?

Yes

Question Title

* 13. If you have contacted NRL for EQAS related queries, are you happy with the service and support you have received?

Yes

No (If no, please indicate how we can improve)

How can we improve?

NRL EQAS Customer Survey - 2025

Question Title

* 1. Participant information

Question Title

* 2. Overall, how satisfied are you with the NRL EQA service?

Question Title

* 3. How would you rate your experience with the enrolment process?

Question Title

* 4. Is NRL your sole EQAS provider?

Question Title

* 5. Do the NRL EQA programs include the infectious disease analytes relevant to your testing needs?

Question Title

* 6. Are you satisfied with the volume and format of NRL EQA programs?

Question Title

* 7. Are you satisfied with the quality of the samples you receive?

Question Title

* 8. Are you satisfied with the pricing for NRL EQA programs?

Question Title

* 9. Are you satisfied with the pricing for NRL EQA shipping?

Question Title

* 10. How do you find the process of reporting results?

Question Title

* 11. Are you satisfied with the reports analysing your submitted data?

Question Title

* 12. Are you in a position to share clinical materials with NRL for potential use in developing future EQA programs?

Question Title

* 13. If you have contacted NRL for EQAS related queries, are you happy with the service and support you have received?

Question Title

* 14. Do you have any other comments, feedback or suggestions?