Dear Motorist,

The Freeway Service Patrol is a free service designed to relieve some of the congestion you may experience on the highway. To make this service as friendly and swift as possible, please take a minute to answer the following questions. Your responses will be used to improve this service.

Thank you

1. Enter survey number (4-digit number found at bottom right of survey card)

2. When were you assisted by Freeway Service Patrol?

Include date and time

3. What highway were you traveling on when assisted by the Freeway Service Patrol?

4. Which Freeway Service Patrol driver assisted you? (name and/or driver ID stated on survey card)

5. How long did you wait for the Freeway Service Patrol?

6. How did the Freeway Service Patrol know you needed help?

7. Overall, how would you rate the Freeway Service Patrol?

8. If your car was towed off the freeway by the Freeway Service Patrol, how long before additional help arrived?

9. How did you hear about the Freeway Service Patrol Program?

10. How would you improve the Freeway Service Patrol Program? (check all that apply)

The Freeway Service Patrol is a joint effort of the Santa Cruz County Regional Transportation Commission Service Authority for Freeway Emergencies (RTC SAFE), the California Department of Transportation (Caltrans), and the California Highway Patrol (CHP).

For questions and suggestions, please call (831) 460-3216
After clicking the “done” button, you will be directed to the SCCRTC’s Motorist Assistance page, which has more information about the Freeway Service Patrol and related programs.