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* 1. How was your initial experience with the phone call to Banister's? (Scale of 1-5: 1 being Very Dissatisfied - 5 being Very Satisfied)

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* 2. How responsive, attentive and understanding to your needs was the service technician(s)? (Scale of 1-5: 1 being Not at All - 5 being Responsive)

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* 3. What degree of confidence did you have in the knowledge/professionalism of the technician(s)? (Scale of 1-5: 1 being Not at All - 5 being Very Confident)

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* 4. Overall, how would you rate the cleanliness of the technician(s) and how clean they left the work site while they worked and when they finished? (Scale of 1-5: 1 being Not at All - 5 being Very Clean)

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* 5. Overall, how satisfied are you with the service you received from Banister's? (Scale of 1-5: 1 being Very Dissatisfied - 5 being Very Satisfied)

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* 6. How fair did you feel the pricing was? (Scale of 1-5: 1 being Not at All - 5 being Very Fair)

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* 7. How likely are you to recommend our services to others? (Scale of 1-5: 1 being Not at All Likely - 5 being Very Likely)

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* 8. Which of the following best fits your age group?

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* 9. Full Name (Optional)

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* 10. Comments -

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