GeoVera Specialty Insurance Company – RHQ Website Survey

RHQ Website Survey - 24 Questions

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17% of survey complete.

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* 1. How often do you visit the GeoVera Specialty Residential Homeowners Quoter Website (RHQ)?

Daily

Weekly

Monthly

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* 2. Why do you visit the website (select as many as apply to you)?

Add/update user

Commission Statements/reports

Dec pages/policy document view/retrieval

Quote/binder look up

Other (please specify)

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* 3. As we move towards a paperless environment, what feature (s) do you require on the website in order to go paperless, keeping in mind docs and reports that you currently receive that you find beneficial?

Search button by customer name or property address

Indicator when a new transaction has occurred (new/renewal/endorsement)

Other (please specify)

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* 4. Do you know where to make a mortgagee change on the website?

Yes

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* 5. If you do not always perform mortgagee changes on the website, how do you notify GVSIS that a mortgagee change is needed?

Via email

Via phone

Via fax

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* 6. Do you know where to locate the diligent search form on the website for new business and are you clear on the process?

Yes

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* 7. Are you aware that the first billing invoice must be submitted by the agent to the payer (i.e. applicant, mortgage company)

Yes

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* 8. Are you familiar and have you used online pay at bind or mygeosource.com?

Yes

If not, why?

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* 9. Do you understand the error messages at time of quoting and binding?

Always

Sometimes

Never

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* 10. What is difficult to understand about the error messages?

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* 11. Do you know how to request an override for the various error messages?

Yes

If not, what messages and processes are unclear?