2023/24 Patient Experience Survey

Contacting Us and Booking Appointments

Our goal is to provide timely and high quality services to improve the quality of life for our patients. Would you please take a couple of minutes to complete this questionnaire in order to help us to understand what we are doing well and what we can improve on? Please select only one response for each question.

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1. Have you booked an appointment at the clinic online? If you answered no, ask our reception team to sign you up for a Pomelo account to get started!

Yes

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2. When you needed an urgent appointment how long did you wait to see your Family Doctor or Nurse Practitioner?

The same day that I called

Next day

2-10 days

11-20 days

more than three weeks

N/A

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3. The last time that you were sick or injured and needed an urgent appointment, did you see.....

Your own doctor

a Nurse Practitioner

another doctor in the office

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4. The last time you needed medical care in the evening did you get care at our office?

Yes

N/A

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5. If you answered 'no' to question 4 did you receive care at a walk-in clinic or the Emergency Department instead?

Walk-in Clinic

Emergency Department

N/A

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6. If you are on more than 4 medications, did you bring your medications with you to your appointment?

Yes

I was not asked to bring my medications

N/A

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7. Please rate the following when thinking about booking your appointment:

	Strongly Agree	Agree	Somewhat Agree	Disagree	Strongly Disagree	Unsure/No strong opinion
Easy to get through to a receptionist by phone	Easy to get through to a receptionist by phone Strongly Agree	Easy to get through to a receptionist by phone Agree	Easy to get through to a receptionist by phone Somewhat Agree	Easy to get through to a receptionist by phone Disagree	Easy to get through to a receptionist by phone Strongly Disagree	Easy to get through to a receptionist by phone Unsure/No strong opinion
The receptionist was friendly and helpful	The receptionist was friendly and helpful Strongly Agree	The receptionist was friendly and helpful Agree	The receptionist was friendly and helpful Somewhat Agree	The receptionist was friendly and helpful Disagree	The receptionist was friendly and helpful Strongly Disagree	The receptionist was friendly and helpful Unsure/No strong opinion
The appointment you booked was convenient for you	The appointment you booked was convenient for you Strongly Agree	The appointment you booked was convenient for you Agree	The appointment you booked was convenient for you Somewhat Agree	The appointment you booked was convenient for you Disagree	The appointment you booked was convenient for you Strongly Disagree	The appointment you booked was convenient for you Unsure/No strong opinion
The length of time between making your appointment and the actual visit was acceptable to you.	The length of time between making your appointment and the actual visit was acceptable to you. Strongly Agree	The length of time between making your appointment and the actual visit was acceptable to you. Agree	The length of time between making your appointment and the actual visit was acceptable to you. Somewhat Agree	The length of time between making your appointment and the actual visit was acceptable to you. Disagree	The length of time between making your appointment and the actual visit was acceptable to you. Strongly Disagree	The length of time between making your appointment and the actual visit was acceptable to you. Unsure/No strong opinion

Question Title

8. Who is your family physician?

Dr. Joan Bellaire

Dr. Mo Moore

Dr. Mat Noble Wohlgemut

Dr. Cara Groves

Dr. Michael Dzingala

Dr. David Sjaarda

Dr. Shannon Smith

Dr. Christina Weber

Prefer not to answer

Survey continues on the next page...