River Forest Public Library invites you to complete a short survey (10 minutes) to help the library as it engages in formulating a new strategic plan. As a valued member of the community, the library appreciates your feedback.

All responses are strictly confidential and no information will be shared that identifies respondents. If you have any questions about this survey or would like assistance in responding, please contact reference@riverforestlibrary.org or 708-366-5205 x. 316.

Please be sure to review each question (even if you do not respond) and click DONE at the end to submit your responses. Your responses are not saved until you click DONE. If you close the survey before you click DONE, you will not be able to go back to your responses. 

Thank you for your time!

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* 1. Do you live in River Forest?

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* 2. Do you have a card from the River Forest Public Library?

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* 3. How frequently do you visit the library building?

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* 4. When you visit the library, about how much time do you spend doing any of the following?

  Under 10 minutes More than 10 minutes, but less than 30 30-60 minutes More than an hour Not sure N/A
Picking up requested materials (holds)
Browsing for materials
Working or studying
Reading
Using library technology (computer, printer, fax, copier)
Using library WiFi on my own device
Attending library programs
Attending a meeting
Using children's play space
Hanging out

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* 5. How often do you interact with River Forest Public Library staff?

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* 6. How satisfied are you with the service you receive from River Forest Public Library staff members?

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* 7. What do you value about your interactions with River Forest Public Library staff members?

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* 8. How easy is it for you to find what you need at the library?

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* 9. What prevents you from using the library more often?  (Check all that apply.)

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* 10. What would make it easier for you to use the library more?

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* 11. How satisfied are you with the River Forest Public Library overall?

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* 12. Please rate how satisfied you are with the following aspects of the library.

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Selection of physical materials to check out
Selection of digital materials to check out
Ease of access to library collections
How well my culture and interests are represented in the library's collections
Library building
Ease of finding help at the library (front desk, Children's desk, Adult & Teen Services desk)
Atmosphere in the library (heating/cooling, lighting, furniture, etc.)
Technology available to use at the library
Technology available to check out (Chromebooks, hot spots, etc.)
Library website
Library programs
How well my culture and interests are represented in the library's programs

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* 13. For any items that you checked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?

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* 14. How often do you use the following sources to get information about the library?

  Often Sometimes Rarely Never
Library print newsletter - The Bookplate
Library email newsletter
Library website
Digital display in library lobby
Library staff
Flyer or poster in the library
Facebook
Instagram
Local newspaper
Friend/Family/Neighbor
The schools
A community or religious organization
MomMail

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* 15. What is your preferred source of information/news about the community?

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* 16. What are the most pressing concerns/issues you think are likely to affect the community in the next five years?

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* 17. We would like your input about where to focus the Library's resources over the next several years.  Please rate the items below based on your level of interest.

  Very interested Interested Neutral Slightly interested Not at all interested
Print Books
Magazines/Newspapers
Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Kanopy, Libby/Overdrive, etc.)
Outreach and partnerships with community organizations
Programs for seniors (age 60+)
Programs for adults
Programs for teens (9th-12th)
Programs for middle school (5th-8th)
Programs for children (K-4th)
Programs for pre-K children (birth to pre-K)
Virtual programming (using Zoom or social media)
Technology for use in the library (computers, copy machine, etc.)
Technology for check-out (WiFi hotspots, laptops, etc.)
Technology support (computer classes, WiFi access, one-on-one tech support)
Community meeting space
Quiet study space
ADA accessible bathroom
Curbside pickup services
Develop a Library of Things collection (with items like musical instruments, sewing machines, etc.)
Remote locker materials pickup (outside the library or in another community accessible location)
Remote materials return bins (in locations around the library)
Educational tutorials (such as test prep, Adobe tutorials, Office 365 tutorials, job help, etc.)

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* 18. Which of the following program topics appeal to you?  (Check all that apply.)

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* 19. Are you aware of the River Forest Public Library Foundation?

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* 20. What is your age?  (Optional)

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* 21. Do you have children 18 or under living in your home?  (Optional)

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* 22. What languages are spoken in your home?  Please check all that apply.  (Optional)

Thank you for your feedback.  We really appreciate your time.  Click DONE to submit your survey. 
 
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