We want to hear from you!

The role of Council in service delivery reviews is to make choices on the services the municipality will provide for its citizens, based on the Township’s financial capacity.

The Township of Ryerson was awarded Provincial funding under the Municipal Modernization Program to undertake a Digital Modernization Review, which includes a Service Delivery Review of the municipal service areas of Administration, Treasury, Public Works and By-Law Enforcement.
 
The following questions are designed to help get an understanding of the current services and processes, and identify any challenges/constraints you may have experienced when accessing services. They will also help determine which services citizens value most, which are working well, which are not working as well and may need to be delivered differently to be most effective. Your responses will help Council establish service targets that reflect citizen needs.  

We would very much appreciate if you could take about 10 minutes to give us your opinion, by September 17th, 2021.

Note: All answers provided will be kept confidential but may be aggregated in the final report in a manner that does not identify the individual responder.

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* 1. Of the following services subject to this review, which of these service areas do you value most?  Please rate them in order of importance to you.

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* 2. When you access any of these Township services, (Administration, Treasury, Public Works or By-Law Enforcement);

Are staff responsive to citizen needs? 

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* 3. Is the service and/or advice given reliable?

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* 4. Is the process used to deliver the service, efficient and timely? (i.e. the # of people you needed to contact to receive the service, the # of times needed to access the service, use of technology, etc.)

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* 5. In particular, when you think of the Administration Services provided by the Township, how satisfied are you with how they are being delivered and/or how they are performing? (i.e. timely delivery, reliability, adherence to policy and standards, access, costs, staff customer service, etc.)

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* 6. In particular, when you think of the Treasury Services provided by the Township, how satisfied are you with how they are being delivered and/or how they are performing? (i.e. timely delivery, reliability, ease of access to financial information, ease of billing/payment, customer service, etc.)

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* 7. In particular, when you think of the Public Works Services provided by the Township, how satisfied are you with how they are being delivered and/or how they are performing? (i.e. timely response to concerns, reliability, access, costs, staff customer service, etc.)

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* 8. In particular, when you think of the By-Law Enforcement Services provided by the Township, how satisfied are you with how they are being delivered and/or how they are performing? (i.e. timely response to concerns, reliability, access, costs, staff customer service, etc.)

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* 9. Do you have any suggestions for improving or enhancing any of these services? (i.e. more use of technology/self-service options, etc.)

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* 10. Are there any services you feel the Township should stop providing, change or should provide differently? Why & How?

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* 11. Are there any services missing in Ryerson that you would like to have, if possible?

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* 12. If there was just one thing the Township could do right now to improve service delivery in Ryerson what might that be?

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* 13. During COVID, the in-office hours were altered to accommodate the ability for staff to work from home up to two days per week. Did this change in operations affect your ability to access services in any way?

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* 14. If this change in operations were to continue in the future, would it have any impact on you and your ability to access services in the future? If yes, please explain.

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* 15. Do you have any other general comments and/or any suggestions to improve or enhance any of these services?

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* 16. Please feel free to leave us your name and email if you like.

Thank you for your help.  We greatly appreciate your time and input into this project!

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