EH Customer Satisfaction Survey

Customer Feedback

Question Title

* 1. How would you rate staff promptness and response time?

	Excellent	Good	Fair	Poor	N/A
Office Staff	Office Staff Excellent	Office Staff Good	Office Staff Fair	Office Staff Poor	Office Staff N/A
Field Staff	Field Staff Excellent	Field Staff Good	Field Staff Fair	Field Staff Poor	Field Staff N/A

Comments

Question Title

* 2. How would you rate the professionalism and courtesy of our staff?

	Excellent	Good	Fair	Poor	N/A
Office Staff	Office Staff Excellent	Office Staff Good	Office Staff Fair	Office Staff Poor	Office Staff N/A
Field Staff	Field Staff Excellent	Field Staff Good	Field Staff Fair	Field Staff Poor	Field Staff N/A

Comments

Question Title

* 3. How would you rate the knowledge of our staff?

	Excellent	Good	Fair	Poor	N/A
Office Staff	Office Staff Excellent	Office Staff Good	Office Staff Fair	Office Staff Poor	Office Staff N/A
Field Staff	Field Staff Excellent	Field Staff Good	Field Staff Fair	Field Staff Poor	Field Staff N/A

Comments

Question Title

* 4. How would you rate the availability of our staff?

	Excellent	Good	Fair	Poor	N/A
Office Staff	Office Staff Excellent	Office Staff Good	Office Staff Fair	Office Staff Poor	Office Staff N/A
Field Staff	Field Staff Excellent	Field Staff Good	Field Staff Fair	Field Staff Poor	Field Staff N/A

Comments

Question Title

* 5. How clear and helpful have we been in giving you information?

	Excellent	Good	Fair	Poor	N/A
Office Staff	Office Staff Excellent	Office Staff Good	Office Staff Fair	Office Staff Poor	Office Staff N/A
Field Staff	Field Staff Excellent	Field Staff Good	Field Staff Fair	Field Staff Poor	Field Staff N/A

Comments

Question Title

* 6. In which program area did you receive service?

Food/Lodging/Institution Inspection

Well/Septic System/Water Sampling/Public Swimming Pool/Tattoo