PRM/CRM Pre-Purchase Questions

Many clients have asked us about PRM recommendations. Each one has great benefits. Based on recent conversations we've highlighted top needs. Please weigh in with your opinion.

Question Title

* 1. What is the one thing you wish you would have known - or asked - when you made the purchase of a claims data based PRM/CRM?

Reporting capabilities

Better understanding of the quality (or lack of quality) of the data

Ease of use for targeting/reporting

Ease of use for field staff

Lag times from the vendor

Level of service/responsiveness

Other (please specify)