Welcome to the Batavia Community Survey. We appreciate you taking the time to provide your opinion.

* 1. How do you rate Batavia as a place to live?

* 2. How do you rate Batavia as a place to raise children?

* 3. How do you rate Batavia as a place to retire?

* 4. How do you rate the overall quality of your neighborhood?

* 5. Please rate how much you agree with the overall direction the City is taking.

* 6. Please review the list of City goals below. Aside from providing cost-effective, high quality city services and ensuring public safety, please rank which of the following goals you believe to be the most important at this time, to least important at this time, with 1 being the most important and 6 being the least important.

* 7. Please rate the value you believe you receive for the taxes you pay for City services (about 7% of your total property tax bill goes to the City Government which equates to about $700 for a house with a $100,000 equalized assessed value (market value of $300,000)).

* 8. The City provides electric, water, and sewer services that are supported solely by user rates. How would you rate the value of these services for what you pay?

  Excellent Good Fair Poor Very Poor
Electric Services
Water Services
Wastewater/Sewer Services

* 9. The following section lists services provided by the Community Development Department. Please rate how important these services are for Batavia right now. Use N/A if you have no opinion.

  1 Low Importance 2 3 4 5 High Importance N/A
Managing development to ensure community balance
Enforcing existing building and code standards
Increasing building and code standards
Revitalization of downtown Batavia
Attracting appropriate development on Randall Rd.
Promoting attainable housing
Promoting housing for senior citizens
Preserving Batavia's small town feel
Preserving open space and natural resources

* 10. The following section lists services provided by the Community Development Department. Please rate how satisfied you are with these services are for Batavia right now. Use N/A if you have no opinion.

  1 Very dissatisfied 2 3 4 5 Very satisfied N/A
Managing development to ensure community balance
Enforcing existing building and code standards
Increasing building and code standards
Revitalization of downtown Batavia
Attracting appropriate development on Randall Rd.
Promoting attainable housing
Promoting housing for senior citizens
Preserving Batavia's small town feel
Preserving open space and natural resources

* 11. The following section lists services provided by the Police Department. Please rate how important these services are for Batavia right now. Use N/A if you have no opinion.

  1 Low Importance 2 3 4 5 High Importance N/A
Responding to citizen calls
Enforcing traffic and parking laws
School programs
Solving crimes
Policing of community through patrols
Preventing the sale of alcohol and tobacco to minors
Enforcing laws regarding juvenile delinquency

* 12. The following section lists services provided by the Police Department. Please rate how satisfied you are with these services are for Batavia right now. Use N/A if you have no opinion.

  1 Very dissatisfied 2 3 4 5 Very satisfied N/A
Responding to citizen calls
Enforcing traffic and parking laws
School programs
Solving crimes
Policing of community through patrols
Preventing the sale of alcohol and tobacco to minors
Enforcing laws regarding juvenile delinquency

* 13. The following section lists services provided by the Fire/Emergency Medical Department. Please rate how important these services are for Batavia right now. Use N/A if you have no opinion.

  1 Low Importance 2 3 4 5 High Importance N/A
Preventing fires through safety inspections
Preventing fires through school and adult education
Responding to fires
Responding to medical emergency

* 14. The following section lists services provided by the Fire/Emergency Medical Department. Please rate how satisfied you are with these services are for Batavia right now. Use N/A if you have no opinion.

  1 Very dissatisfied 2 3 4 5 Very satisfied N/A
Preventing fires through safety inspections
Preventing fires through school and adult education
Responding to fires
Responding to medical emergency

* 15. The following section lists services provided by the Public Works Department. Please rate how important these services are for Batavia right now. Use N/A if you have no opinion.

  1 Low Importance 2 3 4 5 High Importance N/A
Maintaining existing streets, curbs, and sidewalks
Improving streets and intersections
Keeping streets clean
Keeping streets free of snow and ice
Making improvements for pedestrian and bicycles
Leaf pickup
Brush pickup
Providing reliable, cost-effective electric service
Providing high quality, cost-effective drinking water
Providing environmentally responsible, cost-effective wastewater services
Responding to utility emergencies (i.e. power outages)
Management of stormwater to prevent flooding

* 16. The following section lists services provided by the Public Works Department. Please rate how satisfied you are with these services are for Batavia right now. Use N/A if you have no opinion.

  1 Very dissatisfied 2 3 4 5 Very satisfied N/A
Maintaining existing streets, curbs, and sidewalks
Improving streets and intersections
Keeping streets clean
Keeping streets free of snow and ice
Making improvements for pedestrian and bicycles
Leaf and brush pick-up
Providing reliable, cost-effective electric service
Providing high quality, cost-effective drinking water
Providing environmentally responsible, cost-effective wastewater services
Responding to utility emergencies (i.e. power outages)
Management of stormwater to prevent flooding

* 17. The following section lists general services provided by the City. Please rate how important these services are for Batavia right now. Use N/A if you have no opinion.

  1 Low Importance 2 3 4 5 High Importance N/A
Providing information on City services and major issues
Promoting/Providing support for community events

* 18. The following section lists general services provided by the City. Please rate how satisfied you are with these services are for Batavia right now. Use N/A if you have no opinion.

  1 Very dissatisfied 2 3 4 5 Very satisfied N/A
Providing information on City services and major issues
Promoting/Providing support for community events

* 19. The City also oversees contracts and franchises with third parties for certain services provided to Batavia residents. How would you rate your satisfaction with the following services? Please mark N/A for any service you do not use.

  1 Very dissatisfied 2 3 4 5 Very satisfied N/A
Cable Television Services
Waste Collection Services (Does not apply to multi-family housing like apartments or town homes.)
911 Dispatch Services
Website

* 20. How well informed do you believe you are on major issues in Batavia?

* 21. How do you rate the City's efforts to provide information on important issues (via Neighbors Magazine, public meetings, T.V. broadcasting, etc.)?

* 22. Do you read a local newspaper (not Chicago Tribune or Chicago Sun Times)? If so, please check the one you read the most.

* 23. How do you rate the City's efforts to gather input on important issues (via Citizens' Advisory Committees, surveys, focus groups, etc.)?

* 24. Please indicate the one source below from which you are most likely to gather information on City events, services, and issues. (Mark only one, please.)

* 25. How many City Council, Committee, or Commission meetings have you attended in the past year

* 26. How many City Council or Committee meetings have you watched on BATV in the past year

* 27. Have you read the Neighbors Magazine in the past six months?

* 28. How would you rate the quality of the Neighbors Magazine?

* 29. How often have you visited the City of Batavia website (www.cityofbatavia.net) in the past six months?

* 30. What was the main reason for your last visit to the City's website? (If you answered "Never" for Question 29, please skip to Question 32.)

* 31. How would you rate the Website in terms of its ability to solve your problem or supply you with the information you were seeking?

* 32. For any of the City departments with which you have had personal contact over the past year, please rate the customer service that the department provided. 

  Excellent Good Fair Poor Very Poor
Public Works - Street Department
Public Works - Water/Sewer Department
Public Works - Electric Department
Public Works - Engineering
Police Department
Fire Department
Community Planning Department
Building Inspectors/Code Enforcement
Utility Billing

* 33. How safe is Batavia?

* 34. How sensitive are Batavia Police Officers to the problems in your neighborhood?

* 35. For any of the special events you or a family member have attended in the past year, please rate your satisfaction with the event.

  Excellent Good Fair Poor Very Poor
Downtown Egg Hop
Windmill City Fest
Batfest
Loyalty Day Picnic
Cocktails in the Park
Oktoberfest
Community Dinner
Farmers Market
4th of July Fireworks
Block Party
Well Batavia Fest

* 36. Compared to neighboring communities, I feel that the price of housing in Batavia is reasonable.