The responses to the survey questions will be used as the foundation of the overall discussion.

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* 1. Please enter in your information below. Thank you!

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* 2. With respect to your overall IT environment, how do you prioritize investment initiatives?

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* 3. Are you confident that you are GDPR and CCPA compliant right now?

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* 4. Is integration across cloud, thick-client and legacy applications an enterprise priority?

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* 5. Improving customer satisfaction and loyalty is a key technology investment driver. In your contact center solutions, do you know when to use a bot or when to use a human?

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* 6. Employee engagement is critical for effective customer care. How effectively are you measuring employee effort and identifying friction points?

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* 7. How confident are you that your CX strategy is meeting your customers' expectations?

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* 8. Enterprise data is growing exponentially. Are you implementing any of the following types Machine Learning / AI to help make this actionable?

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* 9. What business goals are you trying to achieve through process analysis?

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* 10. How do you measure and quantify employee performance?

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* 11. Which employee volatility indicators are priorities?

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