Fall 2019 This short quarterly survey focuses on the Bay Club's most recent programs and initiatives. Please take a few minutes to answer the following questions. As always, we thank you for your time and thoughtful response. Question Title * 1. Before we get started, please select your home club from the drop-down menu. Bay Club Portland StoneTree Golf Club Bay Club Ross Valley Bay Club Marin Bay Club San Francisco Bay Club Financial District Bay Club at the Gateway Bay Club SF Tennis Bay Club Walnut Creek Bay Club Danville Bay Club Fremont Bay Club Pleasanton Bay Club Redwood Shores Bay Club Santa Clara Bay Club Courtside Boulder Ridge Golf Club Bay Club Pacific Palisades Bay Club Santa Monica Manhattan Beach Country Club Bay Club El Segundo Bay Club Redondo Beach Bay Club Rolling Hills Fairbanks Ranch Country Club Bay Club Carmel Valley Question Title * 2. Our Bay Club families are a big part of our community—with distinct and ever-changing needs. So it's important that our family programming continues to grow and evolve as well. After learning about The Clubhouse, which of its featured spaces would you say would be most appealing to your child? Please select your top 3. Construction zones with LEGOs Reading nooks Race car tracks Performing arts stage Life-size playhouse Maker space "The Deck" lounge area for older kids Not applicable. I don't have a child in this age group. As we roll out this concept to other Bay Club regions, do you have any suggestions for additional "spaces" or activities that we could incorporate? Question Title * 3. We are very excited about the launch of our new Junior Influencer Program, along with expanded teen access and new teen-only group exercise classes coming this fall. If you have a teenager, may we ask if he or she currently uses the Club? Yes, my teen uses the Club when we come here as a family. Yes, my teen uses the Club when we come here as a family and independently. No, my teen doesn't come to the Club. Not applicable. I don't have a child in this age group. If your teen is currently between the ages of 12 and 15, do you expect that he or she will want to enroll in the new Junior Influencer Program? Question Title * 4. The Bay Club Academy, powered by Troon, gives our members the only thing that’s better than time on the golf course—a much-improved game! Now that we've enhanced our level of instruction (and expanded our offerings), do you anticipate participating in any of the new Academy programming? Yes, I'm very interested in the Bay Club Academy! I might be interested, but I want to learn more about it. I'm not interested at this time, but I might be down the road. Is there anything specific you are looking for with regard to golf instruction? Question Title * 5. We want you to be able to make adjustments to your membership as changes in your life take place. And we want to make the process as straightforward and efficient as possible. After reading about the updates to our Membership Change Guidelines, will you be enrolling in Bay Club Connect, so you can take advantage of our membership change options if the need arises? Yes, I will be creating my Bay Club Connect account. I would like to create an account, but I could use some assistance. I already have a Bay Club Connect account. No, I don't think I'll be taking advantage of Connect's features (24/7 account access, digital club check-in, membership changes, etc.). If you'd like some help creating an account, please enter your name and phone number or email address, and a team member will contact you. Question Title * 6. Our Bay Club Cares initiative continues to grow. And we couldn't be more proud of the success of our recent Backpack Drive. As we enter our biggest outreach season of the year, will you be participating in one of our fundraisers or drives? Yes, I like to help and the Bay Club makes it easy to participate. Maybe, it depends on what programs are in place. No, I prefer to contribute through other avenues. Do you have any suggestions for how we can improve our holiday outreach programs? Question Title * 7. Thinking about your daily experience at our clubs, how would you rate your overall satisfaction level? I am very pleased with my membership. I am generally pleased with my membership. My satisfaction level is mixed. I am dissatisfied with elements of my membership and have some concerns. Please share any specific comments, concerns, or accolades here. Question Title * 8. Earn Lifestyle Points! Simply add your name and member number below, and one point will be credited to your account by November 30. Not familiar with Lifestyle Points? Learn more here. First name Last name Primary member number (7-9 digits) NEXT