Charter of Rights Survey

Your say is important

The Delivery Riders Alliance (DRA) is a group of riders & drivers working together to fight for better pay and conditions. In the gig economy, laws are yet to catch up with technology, and workers’ rights are being ignored. Many riders & drivers have concerns about safety, pay and transparency but don’t have the confidence or ability to speak up. That’s why we need to stand together with one strong voice. To do so, we need riders & drivers like you to tell us what matters most. Complete the survey below to have your say.

Please provide a rating for the following charter item:

Question Title

* 1. Dispute Handling:

A fair process for riders/drivers who have their accounts suspended or terminated.

An independent panel must oversee terminations and consider appeals. Riders/drivers must have the right to appeal.

Riders/drivers must be provided full details and given the chance to respond to underperformance (e.g. lateness, slow deliveries, customer/restaurant complaints, etc)

1 = Less Important

10 = Most Important

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* 2. Work Health and Safety:

Fully funded workers compensation insurance must be provided for riders/drivers and cover all lost income & medical costs if a rider is injured at work.

Poor pay and conditions can push riders/drivers to work unsafely in order to survive (working fatigued, speeding, etc). Riders/drivers should be paid enough to earn a living and work safely.

Adequate and continuous training must be provided covering safety, road rules and relevant skills.

1 = Less Important

10 = Most Important

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* 3. Minimum Wage and Pay for Waiting Times:

Waiting times are work time and must be paid for.

All riders/drivers must be provided a basic minimum wage guarantee. This may be calculated flexibly (e.g an average over a few hours as opposed to rate per hour)

Riders/driver's pay must account for total distances travelled.

1 = Less Important

10 = Most Important

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* 4. Minimum Shifts:

Riders/drivers who work on shifts must be provided some basic guarantee of hours per week, e.g. 3 shifts or 10 hours per week.

1 = Less Important

10 = Most Important

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* 5. Holiday Pay and Leave:

Riders/drivers should be able to accumulate paid leave to use for day off. This can be calculated as a percentage of hours worked.

1 = Less Important

10 = Most Important

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* 6. Compensation for Business Costs:

Compensation for repairs and running costs for vehicles. This could be a fixed allowance or a percentage of expenses based on hours worked and would cover petrol, car/scooter/bicycle costs, phone allowances, etc

Full property insurance must be provided by company for all of the riders/driver's equipment used at work.

1 = Less Important

10 = Most Important

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Question Title

* 7. Abolish Batching System and Ranking System:

The batching system punishes riders/drivers unfairly and makes it too hard to access work.

Riders/drivers must not be punished for being sick, injured or taking leave by having their statistics reduced.

Good work can be better encouraged by paying bonuses and surging.

1 = Less Important

10 = Most Important

Clear

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* 8. Bad Weather Allowance:

Allowance for working in dangerous weather (rain/wind).

Riders/drivers must be allowed to cancel shifts in dangerous weather without it affecting the rating or statistics.

1 = Less Important

10 = Most Important

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* 9. Penalty Rates:

Riders/drivers must receive higher rates of pay on weekend, nights and public holidays.

1 = Less Important

10 = Most Important

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* 10. Collective Voice and Consultation:

Riders/drivers must have the opportunity to contribute to a collective voice to maintain and raise standards of safety and fairness.

Companies must recognise the Delivery Riders Alliance (DRA) and consult with the DRA regularly.

1 = Less Important

10 = Most Important

Clear

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* 11. Transparency:

Order distances and the delivery fee must be shown on all orders prior to a rider accepting an order.

Riders/drivers have at least 30 seconds to decide whether they accept or reject an order.

Companies must disclose how they assign orders.

Copies of rider contracts must be provided to all riders.

1 = Less Important

10 = Most Important

Clear

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* 12. Are there any other rights that are important to you and are not mentioned above?