2024-25 Patient-Client Satisfaction Survey

Thank you for taking the time to complete the 2024-25 patient/client satisfaction survey. Your responses will help the Grand Bend Area Community Health Centre reflect on practices and deliver excellent and relevant care and services.

If you have feedback on a specific incident or issue, or you wish to register a complaint, please complete the form on our Client Relations webpage.

Your voluntary survey responses are anonymous and confidential. Please do not include any personal health or identifying information in your responses.

If a question does not apply to you, please leave it blank.

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* 1. Select your gender identity.

Female

Male

Other (please specify)

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* 2. Select your age.

0-18

19-34

35-39

40-49

50-59

60-69

70-79

80+

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* 3. What type of appointment was your most recent appointment?

In-person medical appointment

In-person program or service

Virtual (phone or internet) medical appointment

Virtual (phone or internet) program or service

Blood Draw

Other (please specify)

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* 4. Thinking of your most recent appointment or visit, please rate the following.

	Poor	Fair	Good	Very Good	Excellent	N/A
Overall experience accessing the appointment	Overall experience accessing the appointment Poor	Overall experience accessing the appointment Fair	Overall experience accessing the appointment Good	Overall experience accessing the appointment Very Good	Overall experience accessing the appointment Excellent	Overall experience accessing the appointment N/A
Overall cleanliness of the GBACHC	Overall cleanliness of the GBACHC Poor	Overall cleanliness of the GBACHC Fair	Overall cleanliness of the GBACHC Good	Overall cleanliness of the GBACHC Very Good	Overall cleanliness of the GBACHC Excellent	Overall cleanliness of the GBACHC N/A
Overall experience with reception staff	Overall experience with reception staff Poor	Overall experience with reception staff Fair	Overall experience with reception staff Good	Overall experience with reception staff Very Good	Overall experience with reception staff Excellent	Overall experience with reception staff N/A

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* 5. How did you feel at your most recent visit?

Uncomfortable and unwelcome

Slightly uncomfortable and unwelcome

Neutral

Comfortable and welcome

Very comfortable and welcome

Uncomfortable and unwelcome

Slightly uncomfortable and unwelcome

Neutral

Comfortable and welcome

Very comfortable and welcome

Comments

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* 6. When you see the doctor or nurse practitioner, they or someone else in the office involve you as much as you want to be in decisions about your care and treatment.

Never

Rarely

Sometimes

Often

Always

Comments

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* 7. Thinking about the health care provider at your most recent appointment, please rate the following.

	Poor	Fair	Good	Very Good	Excellent	N/A
Knew my medical history	Knew my medical history Poor	Knew my medical history Fair	Knew my medical history Good	Knew my medical history Very Good	Knew my medical history Excellent	Knew my medical history N/A
Had my recent tests or exams results	Had my recent tests or exams results Poor	Had my recent tests or exams results Fair	Had my recent tests or exams results Good	Had my recent tests or exams results Very Good	Had my recent tests or exams results Excellent	Had my recent tests or exams results N/A
Listened to my concerns and answered questions to my satisfaction	Listened to my concerns and answered questions to my satisfaction Poor	Listened to my concerns and answered questions to my satisfaction Fair	Listened to my concerns and answered questions to my satisfaction Good	Listened to my concerns and answered questions to my satisfaction Very Good	Listened to my concerns and answered questions to my satisfaction Excellent	Listened to my concerns and answered questions to my satisfaction N/A
Was sensitive to my needs, preferences and cultural values	Was sensitive to my needs, preferences and cultural values Poor	Was sensitive to my needs, preferences and cultural values Fair	Was sensitive to my needs, preferences and cultural values Good	Was sensitive to my needs, preferences and cultural values Very Good	Was sensitive to my needs, preferences and cultural values Excellent	Was sensitive to my needs, preferences and cultural values N/A
Treated me with respect and dignity	Treated me with respect and dignity Poor	Treated me with respect and dignity Fair	Treated me with respect and dignity Good	Treated me with respect and dignity Very Good	Treated me with respect and dignity Excellent	Treated me with respect and dignity N/A
Addressed my fears and anxieties	Addressed my fears and anxieties Poor	Addressed my fears and anxieties Fair	Addressed my fears and anxieties Good	Addressed my fears and anxieties Very Good	Addressed my fears and anxieties Excellent	Addressed my fears and anxieties N/A
Respected my privacy and confidentiality	Respected my privacy and confidentiality Poor	Respected my privacy and confidentiality Fair	Respected my privacy and confidentiality Good	Respected my privacy and confidentiality Very Good	Respected my privacy and confidentiality Excellent	Respected my privacy and confidentiality N/A
Gave clear instructions and recommendations about what to do following the appointment	Gave clear instructions and recommendations about what to do following the appointment Poor	Gave clear instructions and recommendations about what to do following the appointment Fair	Gave clear instructions and recommendations about what to do following the appointment Good	Gave clear instructions and recommendations about what to do following the appointment Very Good	Gave clear instructions and recommendations about what to do following the appointment Excellent	Gave clear instructions and recommendations about what to do following the appointment N/A
Overall confidence in the health care provider	Overall confidence in the health care provider Poor	Overall confidence in the health care provider Fair	Overall confidence in the health care provider Good	Overall confidence in the health care provider Very Good	Overall confidence in the health care provider Excellent	Overall confidence in the health care provider N/A
Overall appointment experience	Overall appointment experience Poor	Overall appointment experience Fair	Overall appointment experience Good	Overall appointment experience Very Good	Overall appointment experience Excellent	Overall appointment experience N/A

Comments

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* 8. The last time you were sick or concerned about your health, did you get an appointment in a timely manner?

Yes

If no, please explain.

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* 9. The last time you needed care, how many days did it take from the appointment request to the appointment day?

Same day

Next day

2-19 days

20+ days

Other (please specify)

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* 10. About how many times have you had a primary care appointment at the Grand Bend Area Community Health Centre in the past year?

1 time

2 times

3 times

More than 3 times

None of the above

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* 11. In the past year, with which health care provider(s) or program did you have an appointment(s) or session? (Select all that apply.)

Physician

Nurse Practitioner

Physical Therapist

Occupational Therapist

Social Worker

Dietitian

Diabetes Educator

Better Breathing Team

Respiratory Therapist

Exercise Programs

Community Education or Support Program

Social Prescribing Community Connector

Bloodwork

Other (please specify)

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* 12. How do you rate the following for yourself?

	Poor	Fair	Good	Very Good	Excellent
Overall physical health	Overall physical health Poor	Overall physical health Fair	Overall physical health Good	Overall physical health Very Good	Overall physical health Excellent
Overall mental health	Overall mental health Poor	Overall mental health Fair	Overall mental health Good	Overall mental health Very Good	Overall mental health Excellent

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* 13. How do you describe your current stress level?

Very Low

Low

Moderate

High

Very High

Very Low

Low

Moderate

High

Very High

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* 14. What factors affect your stress level?

	None at all	A little	A moderate amount	A lot	A great deal
Too many commitments or responsibilities	Too many commitments or responsibilities None at all	Too many commitments or responsibilities A little	Too many commitments or responsibilities A moderate amount	Too many commitments or responsibilities A lot	Too many commitments or responsibilities A great deal
Managing my health	Managing my health None at all	Managing my health A little	Managing my health A moderate amount	Managing my health A lot	Managing my health A great deal
Being a caregiver to a dependent	Being a caregiver to a dependent None at all	Being a caregiver to a dependent A little	Being a caregiver to a dependent A moderate amount	Being a caregiver to a dependent A lot	Being a caregiver to a dependent A great deal
Finances	Finances None at all	Finances A little	Finances A moderate amount	Finances A lot	Finances A great deal
Relationships	Relationships None at all	Relationships A little	Relationships A moderate amount	Relationships A lot	Relationships A great deal
Transportation	Transportation None at all	Transportation A little	Transportation A moderate amount	Transportation A lot	Transportation A great deal
Work	Work None at all	Work A little	Work A moderate amount	Work A lot	Work A great deal
Lack of work	Lack of work None at all	Lack of work A little	Lack of work A moderate amount	Lack of work A lot	Lack of work A great deal
School pressures	School pressures None at all	School pressures A little	School pressures A moderate amount	School pressures A lot	School pressures A great deal
Lack of social support and friends	Lack of social support and friends None at all	Lack of social support and friends A little	Lack of social support and friends A moderate amount	Lack of social support and friends A lot	Lack of social support and friends A great deal
Lack of affordable housing	Lack of affordable housing None at all	Lack of affordable housing A little	Lack of affordable housing A moderate amount	Lack of affordable housing A lot	Lack of affordable housing A great deal
Access to childcare	Access to childcare None at all	Access to childcare A little	Access to childcare A moderate amount	Access to childcare A lot	Access to childcare A great deal
Access to food	Access to food None at all	Access to food A little	Access to food A moderate amount	Access to food A lot	Access to food A great deal
Living in poverty	Living in poverty None at all	Living in poverty A little	Living in poverty A moderate amount	Living in poverty A lot	Living in poverty A great deal
Lack of dental coverage	Lack of dental coverage None at all	Lack of dental coverage A little	Lack of dental coverage A moderate amount	Lack of dental coverage A lot	Lack of dental coverage A great deal
Navigating online computer services	Navigating online computer services None at all	Navigating online computer services A little	Navigating online computer services A moderate amount	Navigating online computer services A lot	Navigating online computer services A great deal

Other (please specify)

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* 15. Please rate the following.

	Hardly ever	Some of the time	Often
How often do you feel that you lack companionship?	How often do you feel that you lack companionship? Hardly ever	How often do you feel that you lack companionship? Some of the time	How often do you feel that you lack companionship? Often
How often do you feel left out?	How often do you feel left out? Hardly ever	How often do you feel left out? Some of the time	How often do you feel left out? Often
How often do you feel isolated from others?	How often do you feel isolated from others? Hardly ever	How often do you feel isolated from others? Some of the time	How often do you feel isolated from others? Often

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* 16. How do you describe your sense of belonging or being connected to your community?

Very weak

Somewhat weak

Neutral

Somewhat strong

Very strong

Very weak

Somewhat weak

Neutral

Somewhat strong

Very strong

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* 17. Do you feel uncomfortable or out of place in your community?

Never

Rarely

Sometimes

Usually

Always

Never

Rarely

Sometimes

Usually

Always

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* 18. Thinking about a time that you may have felt uncomfortable or out of place in your community, what factors affected your sense of belonging?

	None at all	A little	A moderate amount	A lot	A great deal
Health condition	Health condition None at all	Health condition A little	Health condition A moderate amount	Health condition A lot	Health condition A great deal
Age	Age None at all	Age A little	Age A moderate amount	Age A lot	Age A great deal
Social status	Social status None at all	Social status A little	Social status A moderate amount	Social status A lot	Social status A great deal
Physical disability	Physical disability None at all	Physical disability A little	Physical disability A moderate amount	Physical disability A lot	Physical disability A great deal
Weight	Weight None at all	Weight A little	Weight A moderate amount	Weight A lot	Weight A great deal
Culture and/or ethnicity	Culture and/or ethnicity None at all	Culture and/or ethnicity A little	Culture and/or ethnicity A moderate amount	Culture and/or ethnicity A lot	Culture and/or ethnicity A great deal
Religion	Religion None at all	Religion A little	Religion A moderate amount	Religion A lot	Religion A great deal
Gender identity and/or sexual orientation	Gender identity and/or sexual orientation None at all	Gender identity and/or sexual orientation A little	Gender identity and/or sexual orientation A moderate amount	Gender identity and/or sexual orientation A lot	Gender identity and/or sexual orientation A great deal
Mental health	Mental health None at all	Mental health A little	Mental health A moderate amount	Mental health A lot	Mental health A great deal

Other (please specify)

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* 19. How did you learn about the Grand Bend Area Community Health Centre's programs and services? (Select all that apply.)

Social media e.g, Facebook, Instagram, Google

GBACHC website

Highway electronic sign

Video screen in waiting area

Healthcare provider at the GBACHC

Other healthcare provider

Family, friend or neighbour

211

Poster or flyer

Newspaper

GBACHC Service Directory

Other (please specify)

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* 20. In the past year, have you done any of the following as a result of a program or service received at the Grand Bend Area Community Health Centre? (Select all that apply.)

Improved eating habits

Smoked less or quit smoking

Drank less or abstained from alcohol

Reduced stress level

Increased physical activity or movement

Improved my mental health

Other (please specify)

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* 21. Please rate you overall experience in accessing services and/or programs at the Grand Bend Area Community Health Centre?

Poor

Fair

Good

Very good

Excellent

Poor

Fair

Good

Very good

Excellent

2024-25 Patient-Client Satisfaction Survey

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* 1. Select your gender identity.

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* 2. Select your age.

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* 3. What type of appointment was your most recent appointment?

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* 4. Thinking of your most recent appointment or visit, please rate the following.

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* 5. How did you feel at your most recent visit?

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* 6. When you see the doctor or nurse practitioner, they or someone else in the office involve you as much as you want to be in decisions about your care and treatment.

Question Title

* 7. Thinking about the health care provider at your most recent appointment, please rate the following.

Question Title

* 8. The last time you were sick or concerned about your health, did you get an appointment in a timely manner?

Question Title

* 9. The last time you needed care, how many days did it take from the appointment request to the appointment day?

Question Title

* 10. About how many times have you had a primary care appointment at the Grand Bend Area Community Health Centre in the past year?

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* 11. In the past year, with which health care provider(s) or program did you have an appointment(s) or session? (Select all that apply.)

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* 12. How do you rate the following for yourself?

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* 13. How do you describe your current stress level?

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* 14. What factors affect your stress level?

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* 15. Please rate the following.

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* 16. How do you describe your sense of belonging or being connected to your community?

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* 17. Do you feel uncomfortable or out of place in your community?

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* 18. Thinking about a time that you may have felt uncomfortable or out of place in your community, what factors affected your sense of belonging?

Question Title

* 19. How did you learn about the Grand Bend Area Community Health Centre's programs and services? (Select all that apply.)

Question Title

* 20. In the past year, have you done any of the following as a result of a program or service received at the Grand Bend Area Community Health Centre? (Select all that apply.)

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* 21. Please rate you overall experience in accessing services and/or programs at the Grand Bend Area Community Health Centre?

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* 22. List two or more things the Grand Bend Area Community Health Centre is doing well.

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* 23. List two or more things that need improvement at the Grand Bend Area Community Health Centre.