Peoria Public Library Community Survey
Peoria Public Library invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes.
All responses are
strictly confidential
and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.
If you have any questions about this survey or would like assistance in responding, please contact
Randall Yelverton, randallyelverton@ppl.peoria.lib.il.us.
This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please review all questions even if you do not respond to all of them and be sure to click
DONE
at the end to submit your survey.
Thank you for your time!
*
1.
Do you have a Peoria Public Library card?
(Required.)
Yes
No
Not sure
I have a card from another library. Please specify the library.
2.
Please indicate which Peoria Public Library locations you use frequently. (Check all that apply.)
Main Library
North Branch
Lincoln Branch
Lakeview Branch
McClure Branch
None (I don't use any PPL locations.)
3.
If you have a favorite PPL location, please tell us which one and why it is a favorite.
4.
For the Peoria Public Library location(s) you use, please choose all of the following items that might help you to use the library more frequently or improve ease of use. (Please share additional ideas for any of the options in Other.)
Main Library
Lakeview Branch
Lincoln Branch
McClure Branch
North Branch
Increased signage in the building
Main Library
Lakeview Branch
Lincoln Branch
McClure Branch
North Branch
Easier parking
Main Library
Lakeview Branch
Lincoln Branch
McClure Branch
North Branch
More convenient hold pickup options
Main Library
Lakeview Branch
Lincoln Branch
McClure Branch
North Branch
Changes/updates to the library buildings
Main Library
Lakeview Branch
Lincoln Branch
McClure Branch
North Branch
More study rooms
Main Library
Lakeview Branch
Lincoln Branch
McClure Branch
North Branch
More meeting rooms
Main Library
Lakeview Branch
Lincoln Branch
McClure Branch
North Branch
More quiet spaces
Main Library
Lakeview Branch
Lincoln Branch
McClure Branch
North Branch
Expanded hours of operation
Main Library
Lakeview Branch
Lincoln Branch
McClure Branch
North Branch
Other (please specify)
5.
If you frequently use another public library in the area, please indicate which library and what you like about that library.
6.
How satisfied are you with the Peoria Public Library overall?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
7.
Please rate how satisfied you are overall with the following aspects of the library.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Selection in the library's collections
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Ease of access to library collections
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
How well my culture and/or interests are represented in the library's collections
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Atmosphere in the library
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Convenience of branch locations
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Customer service
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Technology available at the library
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Library website
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Library programs
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
How well my culture and/or interests are represented in the library's events
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
8.
For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?
9.
Please rate your comfort level using the following library services.
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Checking out materials in the library
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Finding materials on my own in the library
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Asking for help finding materials in the library
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Using my PPL online account
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Asking questions about my online library account
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Using the library's online catalog
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Using local history and genealogy resources
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Accessing digital materials and media (Libby/ADML, Hoopla, Biblioboard, Kanopy, etc.)
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Registering for events through the online event calendar
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Accessing home delivery service
Very comfortable
Comfortable
Slightly comfortable
Not at all comfortable
I am aware of this service but have not used it.
I am not aware of this service.
Please list any other library services that you are not comfortable using.
10.
Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Physical materials to check out
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Digital materials to download
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Use of a computer or printer
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Get help from staff
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Use WiFi
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Make copies or send a fax
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Attend a program
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
To work or study
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Use of online databases for education, career, and recreation
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Use of a meeting room
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Use of local history resources
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
11.
What programs, services, or collections could the library add that would be valuable to you and your family?
12.
Where do you learn about what is going on at the library?
Library email newsletter
Library website
Library staff
Flyer or poster in the library
News media
Facebook
Instagram
From a friend
From the schools
Community event
Other (Please specify any other ways you would like to be alerted to PPL information.)
13.
We are thinking about where to focus our resources over the next few years. Please rate the items below based on your level of interest.
Very interested
Interested
Slightly interested
Not at all interested
Print books
Very interested
Interested
Slightly interested
Not at all interested
Magazines/Newspapers
Very interested
Interested
Slightly interested
Not at all interested
Audiovisuals (DVDs or music CDs)
Very interested
Interested
Slightly interested
Not at all interested
Videogames
Very interested
Interested
Slightly interested
Not at all interested
Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Libby/Overdrive, etc.)
Very interested
Interested
Slightly interested
Not at all interested
Online databases (such as Consumer Reports, NewsStand, etc.)
Very interested
Interested
Slightly interested
Not at all interested
Increasing partnerships and outreach (such as tables at events or a pop-up library)
Very interested
Interested
Slightly interested
Not at all interested
Dedicated teen spaces
Very interested
Interested
Slightly interested
Not at all interested
Board games
Very interested
Interested
Slightly interested
Not at all interested
Makerspace with creative tools and materials
Very interested
Interested
Slightly interested
Not at all interested
Home delivery services
Very interested
Interested
Slightly interested
Not at all interested
Technology support (computer classes, WiFi access, one-on-one tech support)
Very interested
Interested
Slightly interested
Not at all interested
Notary services
Very interested
Interested
Slightly interested
Not at all interested
Library of Things items to check out
Very interested
Interested
Slightly interested
Not at all interested
Other (please specify)
14.
What program topics would you like to see the library offer more often? (Check all that apply.)
Discussions and lectures on current events, civics, and social issues
Crafting and making
Gardening and/or green living (like recycling and reducing carbon footprint)
Parenting group, child development program, etc.
Sensory storytimes for children with autism or developmental disabilities
Local history or genealogy
Support for small businesses
Programs on health, including mental health
Technology programs (such as computer classes)
Gaming programs
Writers groups
Programs that highlight different cultures
Programs for those with intellectual or developmental disabilities
Music programs/concerts
Cooking/baking demonstrations
Homeschool support
Resume workshops
Other (please specify)
15.
What community needs are you aware of and how can the library help address these needs?
16.
Please indicate how safe you feel when you visit our PPL locations.
Very safe
Moderately safe
Somewhat unsafe
Very unsafe
N/A I don't visit this location.
Main Library
Very safe
Moderately safe
Somewhat unsafe
Very unsafe
N/A I don't visit this location.
Lakeview Branch
Very safe
Moderately safe
Somewhat unsafe
Very unsafe
N/A I don't visit this location.
Lincoln Branch
Very safe
Moderately safe
Somewhat unsafe
Very unsafe
N/A I don't visit this location.
McClure Branch
Very safe
Moderately safe
Somewhat unsafe
Very unsafe
N/A I don't visit this location.
North Branch
Very safe
Moderately safe
Somewhat unsafe
Very unsafe
N/A I don't visit this location.
Other (please specify)
17.
Please choose all statements below that describe you.
I work full-time.
I work part-time.
I am retired
I have children under age 18 in my home.
I regularly care for children under age 18.
I am a student (middle school or high school).
I am a student (higher education).
I regularly read/use physical books and materials.
I regularly read/use digital books and materials.
I regularly watch streaming TV series and movies.
I work remotely.
I regularly attend library programs.
18.
What is your age? (Optional)
19 or under
20-24
25-29
30-34
35-39
40-44
45-49
50-54
55-59
60-64
65-69
70-74
75-79
80 or older
Prefer not to answer
19.
What languages are spoken in your home? Please check all that apply. (Optional)
English
Spanish
French
Portuguese
German
Polish
Italian
Gujarati
Hindi
Urdu
Telugu
Arabic
Russian
Mandarin Chinese
Japanese
Korean
Vietnamese
Swahili
Other (please specify)
20.
What memory or experience - good or bad - stands out to you when it comes to Peoria Public Library? Please describe in as much detail as you like. (Optional)
If you are done with the survey, please click
DONE
to submit it.
If you have any additional questions or feedback, please contact Randall Yelverton, randallyelverton@ppl.peoria.lib.il.us.
Thank you for your responses.
