This survey includes 12 questions that should take you less than 5 minutes to complete. Please select the answer that best fits your organization or situation.

The survey is based on Cask's "Platform Governance Framework for Success" and is intended to help organizations get on the right path to increase the value of ServiceNow.

As an outcome, you will receive your Maturity Rating and a brief description of what that means. In addition, you will receive an email with a link to the "7 Dimensions of Platform Governance" and an Executive Summary based on the aggregate score of the hundreds of companies that are participating in this survey.

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* 1. What is your role in the organization?

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* 2. What industry is your organization in?

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* 3. How do your Business Partners/Customers work with your organization to forecast and manage ServiceNow platform demand?

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* 4. How do you communicate the value of the ServiceNow platform to your customers and end-users?

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* 5. How do your internal and/or external customers perceive the ServiceNow platform?

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* 6. How do you track and manage ServiceNow platform costs to demonstrate value to your customers?

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* 7. How do you prioritize ServiceNow platform enhancements?

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* 8. How do you support routine issues and low effort work requests in ServiceNow?

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* 9. How do you determine where to make ServiceNow platform investments?

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* 10. How do you keep the CMDB accurate and complete to support existing and future capabilities?

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* 11. How do you maintain good platform hygiene and stay current on the upgrade path?

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* 12. What are your biggest challenges with the ServiceNow Platform (check all that apply)

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