* 3. What is your age bracket?

* 4. What is your employment status?

* 5. How often do you use Keystone bank ATMs?

* 6. Apart from cash withdrawal, what other services do you use our ATM systems for? (Please select more than one option, if necessary)

* 7. On a scale of 1 to 10; with “1” being “Very poor” and “10” being “Excellent”; how would you rate the Network Availability at Keystone bank ATMs in the last 3 months?

* 8. How often did you experience challenges when performing any of those functions on our ATMs in the past 3 months?

* 9. If your answer is ''All the time'', ''Often'', or ''Rarely", which of these services did you experience challenge the most?

* 11. On a scale of 1 to 10; with “1” being “Very poor” and “10” being “Excellent”; how would you rate the quality of notes dispensed by Keystone bank ATMs in the last 3 months?

* 12. On a scale of 0 to 10; with “0” being “Not at all” and “10” being “ All the time”; How often do you experience cash jam/ dispense error issues at Keystone ATMs?

* 13. How long did it take for your challenge to be resolved by the branch?

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