* 1. Overall, how satisfied or dissatisfied are you with your experience at Keystone Bank ATMs?

* 3. Which city are you located?

* 4. Your age bracket?

* 5. Your employment status?

* 6. What transactions do you perform on our ATMs? (Please select more than one option, if necessary)

* 7. On a scale of 1 to 10; with “1” being “Very poor” and “10” being “Excellent”; how would you rate the Network Availability at Keystone bank ATMs in the last 3 months?

* 8. On a scale of 1 (Very Poor) to 10 (Excellent), how would you rate the quality of notes dispensed by Keystone Bank ATMs in the last 3 months?

* 9. How often do you experience cash jam/ dispense error issues at Keystone ATMs?

* 10. If you filed a complaint on the above, how long did it take for it to be resolved?