Exit this survey >>

Child Support Enforcement Customer Service Survey

We would like your feedback about the services we provide. Please complete the survey and submit it. Your response is very important to us. We will not be asking you to identify yourself on the Survey, but you may do so if you desire an answer back. Thank you.

Question Title

* 1. Today's date:

Date

Question Title

* 2. Your age group:

Question Title

* 3. Race/Ethnicity:

Question Title

* 4. Gender:

Question Title

* 5. Which Service Area(s) did you visit today?

Question Title

* 6. Was the reception staff helpful and professional?

Question Title

* 7. Which CSEA representative assisted you today? (optional)

Question Title

* 8. How long did you wait to be seen by a representative today?

Question Title

* 9. Was the CSEA representative concerned with helping you?

Question Title

* 10. Did the CSEA representative explain the actions being taken on your case?

Question Title

* 11. Do you feel your questions were adequately addressed and answered?

Question Title

* 12. How satisfied are you with the overall experience at CSEA?

Question Title

* 13. Have you registered for the Customer Service Portal to access payment and account information?

Question Title

* 14. Are you familiar with the CSEA website: WWW.MCSEA.org

Question Title

* 15. What have you used the website for: (check all that apply).

Question Title

* 16. Are you aware that you can chat with a CSEA Specialist live and on-line at WWW.MCOHIO.org?

Question Title

* 17. Please provide additional comments, suggestions, or positive experiences:

Question Title

* 18. Optional: Please provide your name and phone number ONLY if you would like for a CSEA representative to contact you.

( Privacy & Cookie Notice

T