Child Support Enforcement Customer Service Survey

We would like your feedback about the services we provide. Please complete the survey and submit it. Your response is very important to us. We will not be asking you to identify yourself on the Survey, but you may do so if you desire an answer back. Thank you.

Today's date:

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* 1. Today's date:

Month, Day, Year
Your age group:

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* 2. Your age group:

Race/Ethnicity:

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* 3. Race/Ethnicity:

Gender:

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* 4. Gender:

Which Service Area(s) did you visit today?

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* 5. Which Service Area(s) did you visit today?

Was the reception staff helpful and professional?

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* 6. Was the reception staff helpful and professional?

Which CSEA representative assisted you today? (optional)

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* 7. Which CSEA representative assisted you today? (optional)

How long did you wait to be seen by a representative today?

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* 8. How long did you wait to be seen by a representative today?

Was the CSEA representative concerned with helping you?

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* 9. Was the CSEA representative concerned with helping you?

Did the CSEA representative explain the actions being taken on your case?

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* 10. Did the CSEA representative explain the actions being taken on your case?

Do you feel your questions were adequately addressed and answered?

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* 11. Do you feel your questions were adequately addressed and answered?

How satisfied are you with the overall experience at CSEA?

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* 12. How satisfied are you with the overall experience at CSEA?

Have you registered for the Customer Service Portal to access payment and account information?

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* 13. Have you registered for the Customer Service Portal to access payment and account information?

Are you familiar with the CSEA website: WWW.MCSEA.org

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* 14. Are you familiar with the CSEA website: WWW.MCSEA.org

What have you used the website for: (check all that apply).

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* 15. What have you used the website for: (check all that apply).

Are you aware that you can chat with a CSEA Specialist live and on-line at WWW.MCOHIO.org?

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* 16. Are you aware that you can chat with a CSEA Specialist live and on-line at WWW.MCOHIO.org?

Please provide additional comments, suggestions, or positive experiences:

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* 17. Please provide additional comments, suggestions, or positive experiences:

Optional: Please provide your name and phone number ONLY if you would like for a CSEA representative to contact you.

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* 18. Optional: Please provide your name and phone number ONLY if you would like for a CSEA representative to contact you.

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