PUC Customer Feedback Survey

New advances in technology are changing the way we distribute electricity, and as a result, are providing new options for customers.

With new technologies, customers will be better equipped to exercise more control on their energy consumption, and technological advances mean more reliability and efficiency, improved communications, and an eventual decrease in energy bills.

All of this is possible, but it requires investments TODAY so electricity will continue to be safe, reliable, and affordable for TOMORROW.

PUC is at the forefront of this technological change. The Sault Ste. Marie Smart Grid Project is the primary driver of innovation in PUC’s distribution system. The project voltage control systems will improve efficiency in use of electricity, reducing losses and customer energy consumption. Distribution automation systems will deliver improved data for customer awareness and PUC crew outage response as well as “self-healing” networks for improved reliability.  

As valued customers, we want your input.

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* 1. What are the first three digits of your postal code?

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* 2. On a scale from 1-10, how important is electrical safety to you in your home and/or business? (1 being not important, 10 being very important)

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* 3. On a scale from 1-10, how important is electrical reliability to you in your home and/or business? (1 being not important, 10 being very important)

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* 4. Would you like to see improvements to communications related to power outages?

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* 5. Is energy saving important to you?

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* 6. Do you practice energy saving techniques at your home and/or business?

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* 7. What value would you place on future bills to improve reliability, efficiency and communications? 

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