https://www.surveymonkey.com/r/PSS-rental-2019

This survey is designed to evaluate your satisfaction with the facilities and amenities offered by the Chesapeake Parks, Recreation and Tourism department. As part of our efforts to continually improve, we ask you to provide feedback to assist the department in assessing facilities, services and programs. It is our sincere goal to provide city-wide facilities and amenities that are worthwhile and enhance quality of life for the citizens and guests of Chesapeake. Please take a few moments to share your experience with us.

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1. Are you:

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2. At which park did you reserve your most recent shelter or park section rental?

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3. What type of facility did you rent at the park?

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4. Based on your experience, please rate your satisfaction with the following:

  Exceeded Expectations Met Expectations Did Not Meet Expectations Not Applicable to Rental
Shelter/Section Appearance
Overall Park Appearance and Appeal
Shelter/Section Cleanliness
Overall Park Cleanliness
Restroom Facility (Permanent or Portable)
Parking
Deposit Refund Process
Rental Application Form
Rental Fee
Reservation Process
Safety of the Facility
Convenience of rental reservation and payment

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5. Please rate your satisfaction with the Parks, Recreation and Tourism rental reservation staff on the following:

  Exceeded Expectations Met Expectations Did Not Meet Expectations Neutral/No Opinion
Customer Service: By Phone
Customer Service: By Email
Customer Service: Face-to-Face
Professional Knowledge
Communication Skills
Responsiveness
Courteousness
Helpfulness

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6. How did you hear about rental facilities at Chesapeake Parks? (Choose all that apply.)

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7. How likely are you to rent a City of Chesapeake park section or shelter again in the future?

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8. Please provide any additional feedback you would like to share.

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