Customer Satisfaction Survey Template
*
1.
On a scale of 0 to 10,
How likely is it that you would recommend ACU to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
*
2.
What is the reason for your rating?
(Required.)
*
3.
What did we do right?
(Required.)
*
4.
What could do better?
(Required.)
*
5.
Is ACU your primary financial institution?
(Required.)
Yes
No
*
6.
What Branch did you most recently visit?
(Required.)
Main
Lakewood
Lacey
Madigan
Spanaway
South Tacoma
University Place
DuPont
North Fort
Yelm
Yelm Walmart
Puyallup Walmart
Graham
Proctor
*
7.
What was the main reason for your visit?
(Required.)
Deposit
Withdrawal
Account Inquiry
Opening a New Account
Applying for a Loan
Business Services
Home Loan Inquiry
Other
8.
If Other, please include why:
9.
What was the name of the employee that helped you?
*
10.
Would you like a follow up?
(Required.)
Yes
No
11.
If yes, how would you prefer to be contacted?
Phone
Email
12.
Name
13.
Phone Number
14.
Email
Current Progress,
0 of 14 answered
