Customer Satisfaction Survey Template

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* 1. How likely is it that you would recommend ACU to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 2. What is the reason for your rating?

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* 3. What did we do right?

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* 4. What could do better?

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* 5. Is ACU your primary financial institution?

Yes

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* 6. What Branch did you most recently visit?

Main

Lakewood

Lacey

Madigan

Spanaway

South Tacoma

University Place

DuPont

North Fort

Yelm

Yelm Walmart

Puyallup Walmart

Graham

Proctor

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* 7. What was the main reason for your visit?

Deposit

Withdrawal

Account Inquiry

Opening a New Account

Applying for a Loan

Business Services

Home Loan Inquiry

Other

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* 8. If Other, please include why:

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* 9. What was the name of the employee that helped you?

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* 10. Would you like a follow up?

Yes

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* 11. If yes, how would you prefer to be contacted?

Phone

Customer Satisfaction Survey Template

Question Title

* 1. How likely is it that you would recommend ACU to a friend or colleague?

Question Title

* 2. What is the reason for your rating?

Question Title

* 3. What did we do right?

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* 4. What could do better?

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* 5. Is ACU your primary financial institution?

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* 6. What Branch did you most recently visit?

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* 7. What was the main reason for your visit?

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* 8. If Other, please include why:

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* 9. What was the name of the employee that helped you?

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* 10. Would you like a follow up?

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* 11. If yes, how would you prefer to be contacted?

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* 12. Name

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* 13. Phone Number

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* 14. Email