Consumer Information Survey
The Medical Board of California (Board) would appreciate you participating in a one-minute survey below regarding the quality of service you received from the Board’s Consumer Information Unit (Call Center) or other Board staff, as applicable.
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1.
Which unit assisted you today?
(Required.)
Consumer Information Unit (Call Center)
Enforcement
Licensing
Probation
Cashiering
Information Systems Branch
Executive Office
I do not know
Other (please specify)
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2.
How satisfied were you with the customer service of the Board representative whom assisted you?
(Required.)
Satisfied
Very satisfied
Dissatisfied
Very dissatisfied
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3.
Was the issue you called about adequately resolved?
(Required.)
Yes
No
Somewhat
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4.
Was the Board’s representative able to assist you in a timely manner?
(Required.)
Yes
No
Somewhat
5.
Additional comments about your experience with the Board representative: