RBC Centre Customer Satisfaction Survey

Thank you for taking the time to answer our customer satisfaction survey. We appreciate your input. The information you provide will help us to serve you better.
Programming

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* 1. Are you a regular or first time visitor to the RBC Centre?

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* 2. Are you a program participant or spectator?

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* 3. Do you participate in any of the programs offered at the RBC Centre. Check all that apply.

  Yes No
Adult/Senior Skate
Adult Noon Hour Skate
Parent & Tot Skate
Public Skate
Men's Noon Hour Shinny
Men's Over 60 Shinny

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* 4. How satisfied are you in the programs offered by the RBC Centre?

  Very Satisfied Satisfied Neither dissatisfied nor satisfied Dissatisfied Not Satisfied N/A
Adult/Senior Skate
Adult Lunch Skate
Parent & Tot Skate
Men's Noon Hour Shinny
Men's Over 60 Shinny
Public Skating

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* 5. Overall, how would you rate the programs offered at the RBC Centre?

Operations

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* 6. In regards to your last encounter either in-person, on the phone, or email correspondence with the RBC Centre staff, were you greeted in a welcoming and friendly manner?

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* 7. Please rate the following:

  Yes Somewhat No
Was the RBC Centre Staff courteous and helpful
Did the RBC Centre staff provide complete and accurate information
Was service provided in a timely fashion
Did the level of service meet your expectations

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* 8. Please rate the general cleanliness of the RBC Centre.

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* 9. Please rate the cleanliness of the change rooms

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* 10. Please rate the cleanliness of the public washrooms

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* 11. Please rate the general cleanliness of the parking lot/grounds

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* 12. If you have used the ice recently, please rate the quality of ice surface

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* 13. Overall, how would you rate the condition of the RBC Centre?

Website

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* 14. How often do you visit the facilities website

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* 15. Do you find information easy to find on the website?

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* 16. What is your overall rating of the RBC Centre's website?

Tenants

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* 17. Please rate the quality of service at the Subway Restaurant.

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* 18. Please rate the quality of service from Cleves Source for Sport.

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* 19. Overall, how satisfied are you with the RBC Centre?

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* 20. Please share with us any additional comments or suggestions to assist us in providing exceptional customer service.

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* 21. Please leave us your name, phone number or email if you wish us to follow up in regards to your feedback.

Thank you for taking the time to answer our survey. Your responses will help to improve the services provided at the RBC Centre.

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The RBC Centre is a Nustadia Recreation Inc. managed facility.

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