COMMUNICATION SURVEYWHAT IS THE BEST WAY TO REACH YOU? Kia Ora and welcome! This survey’s main purpose is to understand: what do you think about our current communication channels (i.e., newsletter, website, emails) and improvements we are making in that area, what is the best way to keep you posted? We appreciate you taking less than five minutes of your time to answer the following questions. Ngā mihi Michael Pead Chief Executive Question Title * 1. What pharmacy setting do you work in? Community pharmacy General practice Hospital pharmacy Pharmaceutical industry Pharmacy related organisation Primary Health Organisation Tech / research Other Question Title * 2. How old are you? Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 3. How long have you been working in the pharmacy sector? Less than 3 years 3-5 years 5-10 years 10-15 years 15-20 years more than 20 years I don't work in pharmacy sector Question Title * 4. How would you rate Council's communication overall? Poor Sufficient Optimal Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 5. What would it take in your view to move us closer to 'Optimal'? Question Title * 6. Considering Council communication channels (newsletter, website, emails, etc.), how would you rate your overall satisfaction for the following aspects? Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied Amount of information Amount of information Very dissatisfied Amount of information Dissatisfied Amount of information Neutral Amount of information Satisfied Amount of information Very satisfied Frequency of communication Frequency of communication Very dissatisfied Frequency of communication Dissatisfied Frequency of communication Neutral Frequency of communication Satisfied Frequency of communication Very satisfied Tone of information Tone of information Very dissatisfied Tone of information Dissatisfied Tone of information Neutral Tone of information Satisfied Tone of information Very satisfied Language of communication Language of communication Very dissatisfied Language of communication Dissatisfied Language of communication Neutral Language of communication Satisfied Language of communication Very satisfied Relevance of information Relevance of information Very dissatisfied Relevance of information Dissatisfied Relevance of information Neutral Relevance of information Satisfied Relevance of information Very satisfied How the information is presented How the information is presented Very dissatisfied How the information is presented Dissatisfied How the information is presented Neutral How the information is presented Satisfied How the information is presented Very satisfied Question Title * 7. Of the content you receive from Council, tell us what is the most useful or valuable to you? Question Title * 8. Which of the following channels do you use and how often? Never Few times a year At least once a month At least once a week Daily Ad hoc, when seeking relevant information Council website Council website Never Council website Few times a year Council website At least once a month Council website At least once a week Council website Daily Council website Ad hoc, when seeking relevant information Council newsletter Council newsletter Never Council newsletter Few times a year Council newsletter At least once a month Council newsletter At least once a week Council newsletter Daily Council newsletter Ad hoc, when seeking relevant information Council team member Council team member Never Council team member Few times a year Council team member At least once a month Council team member At least once a week Council team member Daily Council team member Ad hoc, when seeking relevant information Council emails and notifications Council emails and notifications Never Council emails and notifications Few times a year Council emails and notifications At least once a month Council emails and notifications At least once a week Council emails and notifications Daily Council emails and notifications Ad hoc, when seeking relevant information Council phone Council phone Never Council phone Few times a year Council phone At least once a month Council phone At least once a week Council phone Daily Council phone Ad hoc, when seeking relevant information MyRecert MyRecert Never MyRecert Few times a year MyRecert At least once a month MyRecert At least once a week MyRecert Daily MyRecert Ad hoc, when seeking relevant information Your Pharmacy Council online account Your Pharmacy Council online account Never Your Pharmacy Council online account Few times a year Your Pharmacy Council online account At least once a month Your Pharmacy Council online account At least once a week Your Pharmacy Council online account Daily Your Pharmacy Council online account Ad hoc, when seeking relevant information Question Title * 9. How often do you use any of the Social Media channels listed below? Never Rarely A couple days a week Daily Facebook Facebook Never Facebook Rarely Facebook A couple days a week Facebook Daily Twitter Twitter Never Twitter Rarely Twitter A couple days a week Twitter Daily Instagram Instagram Never Instagram Rarely Instagram A couple days a week Instagram Daily Reddit Reddit Never Reddit Rarely Reddit A couple days a week Reddit Daily LinkedIn LinkedIn Never LinkedIn Rarely LinkedIn A couple days a week LinkedIn Daily YouTube YouTube Never YouTube Rarely YouTube A couple days a week YouTube Daily Question Title * 10. Which of the following channels you find suitable for sharing the content listed below? Council Social Media post Council website Council newsletter Email Webinar Phone Blog Quick reminders about upcoming significant events Quick reminders about upcoming significant events Council Social Media post Quick reminders about upcoming significant events Council website Quick reminders about upcoming significant events Council newsletter Quick reminders about upcoming significant events Email Quick reminders about upcoming significant events Webinar Quick reminders about upcoming significant events Phone Quick reminders about upcoming significant events Blog Important updates Important updates Council Social Media post Important updates Council website Important updates Council newsletter Important updates Email Important updates Webinar Important updates Phone Important updates Blog Information about Council's role Information about Council's role Council Social Media post Information about Council's role Council website Information about Council's role Council newsletter Information about Council's role Email Information about Council's role Webinar Information about Council's role Phone Information about Council's role Blog Articles Articles Council Social Media post Articles Council website Articles Council newsletter Articles Email Articles Webinar Articles Phone Articles Blog Council news Council news Council Social Media post Council news Council website Council news Council newsletter Council news Email Council news Webinar Council news Phone Council news Blog Information about Council's team Information about Council's team Council Social Media post Information about Council's team Council website Information about Council's team Council newsletter Information about Council's team Email Information about Council's team Webinar Information about Council's team Phone Information about Council's team Blog Question Title * 11. Are there alternative options you would like to use to engage with the Council that are currently not available? No, I like the way it is now I have no preferences Yes, there are (please specify) Question Title * 12. Do you read our newsletter? Yes, every time I receive it Sometimes I might read it I don't receive it, but I would like to I don’t read it (please tell us why ) Question Title * 13. Which of the following best describes you? Once I receive a newsletter I read it fully I usually read only a couple of paragraphs I usually intend to read a newsletter fully but often get distracted and forget about it I don't read newsletters (please specify) Question Title * 14. "To me an ideal newsletter..." takes less than five minutes to read is presented fully in my email so I can easily scroll through it has a link leading me to the website where I can read more has more graphics and charts than texts presents only short updates and links to the articles I don't have preferences Question Title * 15. "Optimal frequency for the newsletter to be shared with me is..." fortnightly monthly quarterly every time when there is an important information to be shared I have no preferences Question Title * 16. What information do you seek from the Council website most often? Question Title * 17. How easy is it for you to find information on the Council’s website? Difficult I usually find what I need Very easy Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 18. "When seeking relevant information from the Council..." I call the enquiries line first I check the website first I email a Council team member first I contact my professional membership organisation first None of the above Question Title * 19. Which of the following best describes your experience with calling our enquiries line? It's an easy way to receive information when I need it My phone calls are always answered or returned promptly My phone call wasn't answered I haven't called Council's enquiries line yet Question Title * 20. Which of the following best describes your experience with the MyRecert guidance? I find it easy to follow I don't know where to find it I haven't read it It's too complicated for me Other (please specify) Question Title * 21. Which of the following best describes your experience with the MyRecert platform? I find it easy to navigate, I like it I think I need more time but I will get used to it eventually I don't understand how it works I am still learning how it works I find it difficult to navigate Other (please specify) Question Title * 22. Do you rely on information Council provides you with? Yes, I do No, I don't (please tell us why not) Question Title * 23. In your view how transparent is Council? Not transparent at all Transparent enough Very transparent Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 24. Understanding Pharmacy Council’s role better could be beneficial to you and your organisation I disagree I don't know I agree Clear i We adjusted the number you entered based on the slider’s scale. Thank you for all your answers! It is time to finish the survey!
