Exit this survey >> 2014 Downtown Property Owner & Resident Survey 1. The Property-Based Improvement District (PBID) is now in its seventh year of providing enhanced downtown services. In addition to the PBID’s core services of cleaning, ambassador patrols, beautification and tree trimming, the district provides expanded maintenance, supplemental security and business retention and recruitment within the district boundaries.This survey is conducted as part of the district evaluation process. These results will be compared to baseline data from previous Property Owner and Resident Surveys to make adjustments and improve PBID services. Property owner and resident feedback is essential to developing the most responsive program. Survey results will be published in our newsletter and website (groundwerx.com). Thank you for taking the time to complete the survey. Question Title * 1. What is your survey ID# (located in the upper right corner of your survey)? Question Title * 2. Are you a downtown property owner, business owner and/or resident in the PBID? (Check all that apply) Commercial Property Owner Business Owner Resident Question Title * 3. How many downtown San Jose properties do you own or occupy? One Property 2-5 Properties More than 5 Commercial Commercial One Property Commercial 2-5 Properties Commercial More than 5 Residential Residential One Property Residential 2-5 Properties Residential More than 5 Other Other One Property Other 2-5 Properties Other More than 5 Question Title * 4. OVERALL, do you think the following characteristics of Downtown San Jose are better or worse in the last five (5) years? Much Better Slightly Better No Change Slightly Worse Much Worse Don't Know Cleanliness Cleanliness Much Better Cleanliness Slightly Better Cleanliness No Change Cleanliness Slightly Worse Cleanliness Much Worse Cleanliness Don't Know Overall appearance Overall appearance Much Better Overall appearance Slightly Better Overall appearance No Change Overall appearance Slightly Worse Overall appearance Much Worse Overall appearance Don't Know Safety Safety Much Better Safety Slightly Better Safety No Change Safety Slightly Worse Safety Much Worse Safety Don't Know Economic climate Economic climate Much Better Economic climate Slightly Better Economic climate No Change Economic climate Slightly Worse Economic climate Much Worse Economic climate Don't Know Overall image Overall image Much Better Overall image Slightly Better Overall image No Change Overall image Slightly Worse Overall image Much Worse Overall image Don't Know Ground floor occupancy Ground floor occupancy Much Better Ground floor occupancy Slightly Better Ground floor occupancy No Change Ground floor occupancy Slightly Worse Ground floor occupancy Much Worse Ground floor occupancy Don't Know Office space occupancy Office space occupancy Much Better Office space occupancy Slightly Better Office space occupancy No Change Office space occupancy Slightly Worse Office space occupancy Much Worse Office space occupancy Don't Know Residential occupancy Residential occupancy Much Better Residential occupancy Slightly Better Residential occupancy No Change Residential occupancy Slightly Worse Residential occupancy Much Worse Residential occupancy Don't Know City permit processing City permit processing Much Better City permit processing Slightly Better City permit processing No Change City permit processing Slightly Worse City permit processing Much Worse City permit processing Don't Know Question Title * 5. OVERALL, how would you rate the condition of downtown San Jose's public environment in 2013? A: Excellent and I am very satisfied. B: Good, but there is room for improvement. C: Fair and there is much room for improvement. D: Poor and I am dissatisfied with the condition of downtown. F: Very poor, conditions are terrible and I'm pessimistic for the future. I: Incomplete - I do not know if conditions are good or poor. Question Title * 6. Generally speaking, how would you rate the Groundwerx cleaning team? Strongly approve Approve Disapprove Strongly disapprove No opinion Question Title * 7. Would you like to see a different amount of cleaning emphasis on the following: More Emphasis Stay the Same Less Emphasis Don't Know Pressure washing sidewalks Pressure washing sidewalks More Emphasis Pressure washing sidewalks Stay the Same Pressure washing sidewalks Less Emphasis Pressure washing sidewalks Don't Know Removing leaves Removing leaves More Emphasis Removing leaves Stay the Same Removing leaves Less Emphasis Removing leaves Don't Know Picking up trash on ground Picking up trash on ground More Emphasis Picking up trash on ground Stay the Same Picking up trash on ground Less Emphasis Picking up trash on ground Don't Know Emptying trash receptacles Emptying trash receptacles More Emphasis Emptying trash receptacles Stay the Same Emptying trash receptacles Less Emphasis Emptying trash receptacles Don't Know Scrubbing stains Scrubbing stains More Emphasis Scrubbing stains Stay the Same Scrubbing stains Less Emphasis Scrubbing stains Don't Know Removing graffiti tags Removing graffiti tags More Emphasis Removing graffiti tags Stay the Same Removing graffiti tags Less Emphasis Removing graffiti tags Don't Know Removing gum off sidewalks Removing gum off sidewalks More Emphasis Removing gum off sidewalks Stay the Same Removing gum off sidewalks Less Emphasis Removing gum off sidewalks Don't Know Question Title * 8. Generally speaking, how would you rate the Groundwerx ambassadors? Strongly approve Approve Disapprove Strongly disapprove No opinion Question Title * 9. Would you like to see a different amount of ambassador emphasis on the following: More Emphasis Stay the Same Less Emphasis Don't Know Provide directions to public Provide directions to public More Emphasis Provide directions to public Stay the Same Provide directions to public Less Emphasis Provide directions to public Don't Know Report messes/graffiti tags Report messes/graffiti tags More Emphasis Report messes/graffiti tags Stay the Same Report messes/graffiti tags Less Emphasis Report messes/graffiti tags Don't Know Hand out maps/brochures/info Hand out maps/brochures/info More Emphasis Hand out maps/brochures/info Stay the Same Hand out maps/brochures/info Less Emphasis Hand out maps/brochures/info Don't Know Report misdemeanor crime Report misdemeanor crime More Emphasis Report misdemeanor crime Stay the Same Report misdemeanor crime Less Emphasis Report misdemeanor crime Don't Know Work with the homeless Work with the homeless More Emphasis Work with the homeless Stay the Same Work with the homeless Less Emphasis Work with the homeless Don't Know Overall visibility in district Overall visibility in district More Emphasis Overall visibility in district Stay the Same Overall visibility in district Less Emphasis Overall visibility in district Don't Know Providing safety escorts Providing safety escorts More Emphasis Providing safety escorts Stay the Same Providing safety escorts Less Emphasis Providing safety escorts Don't Know Promotion of downtown events Promotion of downtown events More Emphasis Promotion of downtown events Stay the Same Promotion of downtown events Less Emphasis Promotion of downtown events Don't Know Question Title * 10. How would you rate the PBID tree maintenance plan after four (4) years? Strongly approve Approve Disapprove Strongly disapprove No opinion Question Title * 11. Please identify what continued emphasis should be placed on past beautification improvements: More Emphasis Stay the Same Less Emphasis Don't Know Planters on sidewalks Planters on sidewalks More Emphasis Planters on sidewalks Stay the Same Planters on sidewalks Less Emphasis Planters on sidewalks Don't Know Hanging flower baskets Hanging flower baskets More Emphasis Hanging flower baskets Stay the Same Hanging flower baskets Less Emphasis Hanging flower baskets Don't Know Decorative LED lighting Decorative LED lighting More Emphasis Decorative LED lighting Stay the Same Decorative LED lighting Less Emphasis Decorative LED lighting Don't Know Vine bed and median plantings Vine bed and median plantings More Emphasis Vine bed and median plantings Stay the Same Vine bed and median plantings Less Emphasis Vine bed and median plantings Don't Know Mounted planter boxes at parking lots Mounted planter boxes at parking lots More Emphasis Mounted planter boxes at parking lots Stay the Same Mounted planter boxes at parking lots Less Emphasis Mounted planter boxes at parking lots Don't Know Murals Murals More Emphasis Murals Stay the Same Murals Less Emphasis Murals Don't Know Installation of seasonal decor Installation of seasonal decor More Emphasis Installation of seasonal decor Stay the Same Installation of seasonal decor Less Emphasis Installation of seasonal decor Don't Know Installation of downtown seating Installation of downtown seating More Emphasis Installation of downtown seating Stay the Same Installation of downtown seating Less Emphasis Installation of downtown seating Don't Know Question Title * 12. Generally speaking, how would you rate the PBID beautification improvements? Has the overall appearance of the district improved since the PBID’s inception in 2008? Strongly Approve Approve Disapprove Strongly Disapprove No opinion Question Title * 13. What other types of future beautification/Street Life elements would you like to see? Most Important Medium Less Emphasis Art crosswalks Art crosswalks Most Important Art crosswalks Medium Art crosswalks Less Emphasis Banners Banners Most Important Banners Medium Banners Less Emphasis Bicycle racks Bicycle racks Most Important Bicycle racks Medium Bicycle racks Less Emphasis Directional way finding signs Directional way finding signs Most Important Directional way finding signs Medium Directional way finding signs Less Emphasis Dog relief stations Dog relief stations Most Important Dog relief stations Medium Dog relief stations Less Emphasis Dog runs Dog runs Most Important Dog runs Medium Dog runs Less Emphasis Mobile solar hubs Mobile solar hubs Most Important Mobile solar hubs Medium Mobile solar hubs Less Emphasis Pedestrian shades Pedestrian shades Most Important Pedestrian shades Medium Pedestrian shades Less Emphasis Temporary stages Temporary stages Most Important Temporary stages Medium Temporary stages Less Emphasis Other: Question Title * 14. How would you rate the following in importance for downtown? Most Important Medium Less Emphasis Security Security Most Important Security Medium Security Less Emphasis Additional lighting Additional lighting Most Important Additional lighting Medium Additional lighting Less Emphasis Homeless services Homeless services Most Important Homeless services Medium Homeless services Less Emphasis Maintenance of parks Maintenance of parks Most Important Maintenance of parks Medium Maintenance of parks Less Emphasis Tree trimming Tree trimming Most Important Tree trimming Medium Tree trimming Less Emphasis Cleanliness Cleanliness Most Important Cleanliness Medium Cleanliness Less Emphasis Beautification projects Beautification projects Most Important Beautification projects Medium Beautification projects Less Emphasis Information kiosk Information kiosk Most Important Information kiosk Medium Information kiosk Less Emphasis Other: Question Title * 15. The PBID’s Business Development program provides services to businesses looking to expand or locate in the district. Please rate the following: Most Improved Medium No Change Help in permitting process Help in permitting process Most Improved Help in permitting process Medium Help in permitting process No Change Provide location assistance Provide location assistance Most Improved Provide location assistance Medium Provide location assistance No Change Process advocate with City Process advocate with City Most Improved Process advocate with City Medium Process advocate with City No Change Improve perception of doing business in City Improve perception of doing business in City Most Improved Improve perception of doing business in City Medium Improve perception of doing business in City No Change Streamline time for businesses to open Streamline time for businesses to open Most Improved Streamline time for businesses to open Medium Streamline time for businesses to open No Change Decrease downtown storefront vacancy rate Decrease downtown storefront vacancy rate Most Improved Decrease downtown storefront vacancy rate Medium Decrease downtown storefront vacancy rate No Change Retain, grow, recruit retail and other small businesses Retain, grow, recruit retail and other small businesses Most Improved Retain, grow, recruit retail and other small businesses Medium Retain, grow, recruit retail and other small businesses No Change Other liaison duties: Question Title * 16. How would you rate the PBID Enhanced Security Program, which features off-duty San Jose Police Officers providing services in the district? Strongly approve Approve Disapprove Strongly disapprove No opinion Question Title * 17. How has the presence of the PBID officers effected the following: Improved Worsened Same Don't know Downtown safety Downtown safety Improved Downtown safety Worsened Downtown safety Same Downtown safety Don't know Panhandling and loitering Panhandling and loitering Improved Panhandling and loitering Worsened Panhandling and loitering Same Panhandling and loitering Don't know Nuisance crimes Nuisance crimes Improved Nuisance crimes Worsened Nuisance crimes Same Nuisance crimes Don't know Individuals sleeping in alcoves Individuals sleeping in alcoves Improved Individuals sleeping in alcoves Worsened Individuals sleeping in alcoves Same Individuals sleeping in alcoves Don't know Question Title * 18. What other services/projects should Groundwerx/PBID provide? Please provide your contact information for future PBID updates: Question Title * 19. Name Question Title * 20. Mailing Address Question Title * 21. City/State/Zip Question Title * 22. Phone Question Title * 23. Fax Question Title * 24. Email Question Title * 25. Would you like to receive updates by email? Yes No Thank you for your interest and support for Downtown San Jose. Done >>