PARTA Rider Survey
Help us improve local transit services! Your input is crucial in shaping a more efficient and accessible transit system for our community. Thank you.
1.
Please indicate where you started this trip? Address, landmark, zip code.
2.
Where will you end your trip? Address, landmark, zip code.
3.
In your opinion, how important is transit service to the Portage County community?
Not Important
A Little Important
Somewhat Important
Important
Very Important
Not Important
A Little Important
Somewhat Important
Important
Very Important
4.
Which PARTA service(s) do you currently use or have used in the past? (Select all that apply)
Dial-A-Ride (DART) Service
Campus Bus Service
Fixed Bus Route Service
Express Routes
5.
For what purposes do you ride PARTA? (Select all that apply)
Work
Medical
School
Personal Business/Errands
Shopping
Visiting/Recreation
Other (please specify)
6.
What are the reasons you ride transit? (Select up to 3)
Unable to drive/ prefer not to drive
I can do other things during my commute
No car available
Bus is safer/less stressful
To save money
Bus is more convenient
Good for environment
Other (please specify)
7.
How would you make this trip if PARTA were not available?
Drive
Walk/Wheelchair
Ride with someone
Taxi/Uber/Lyft
Bicycle/Scooter
Would not make trip
Other (please specify)
8.
On average, how many days a week do you ride PARTA?
4 or more days per week
2 or 3 days per week
1 day per week
A couple times a month
Weekends only
First time riding
9.
What time of day do you typically ride PARTA?
10.
How long have you been riding PARTA?
Less than 6 months
6 months to 1 year
1 to 2 years
2 years or longer
11.
Which features are most important to you when using public transportation? (Select up to 3)
Ease of scheduling trip
Frequency of service
Hours of service (early/late)
Cost of trip
Days of service
Buses being on-time
Cleanliness/comfort of buses
12.
Do you feel that PARTA buses provide enough services to fit the needs of residents?
Yes, PARTA services fit residents’ needs
No, PARTA services do not fit residents’ needs
13.
If you selected “no” above, which aspects of PARTA services do NOT fit the needs of residents? (Select all that apply)
Service type: fixed-route does not meet my needs
Area: service does not reach where I need to go
Operating times: service does not operate the times I need
Days of operation: service does not operate on Sundays
Scheduling: scheduling process does not work for me
I do not know
Not applicable
Other (please specify)
14.
If a new transit service was introduced, which option would you be most excited to try? (Select one)
A rideshare service (like Uber/Lyft but through public transit)
Services to major employers, shopping centers, or medical facilities
A park-and-ride service where you could park and take a bus to nearby cities
Other (please specify)
15.
Do PARTA’s transit facilities (bus stops, shelters, Kent Central Gateway) meet your needs? If not, why?
16.
Are you familiar with PARTA’s PassioGo app to plan your trip or see where your bus is?
I am very familiar, I use it frequently
I am familiar with it, but don’t use it
I am not familiar with it
17.
How many vehicles (in working condition) are available in your household?
0
1
2
3
4+
Prefer not to answer
18.
What is your age?
Under 18
18-24
25-34
35-49
50-64
65 or older
Prefer not to answer
19.
What is your approximate household income?
$0 to $24,999
$25,000 to $49,999
$50,000 to $74,999
$75,000 to $99,999
$100,000 to $149,999
$150,000 and over
Prefer not to answer
20.
Please share any additional comments about improving public transit in Portage County.
