Alfa Survey Question Title * 1. Please specify your Alfa line type: Prepaid Postpaid Question Title * 2. Please specify your age: Less than 18 years old 18 to 24 years old 25 to 34 years old 35 to 44 years old 45 to 54 years old 55 to 64 years old 65 years and more Question Title * 3. Please specify your gender: Male Female Question Title * 4. On a scale of 1 to 5 where 5= totally satisfied and 1= totally not satisfied, how would you rank your overall satisfaction with Alfa Website: 1 "Totally not satisfied" 2 3 4 5 "Totally satisfied" Question Title * 5. On a scale of 1 to 5 where 5= totally satisfied and 1= totally not satisfied, how would you rank your overall satisfaction with Alfa Website: 1 Totally not satisfied 2 Somewhat dissatisfied 3 Neither satisfied nor dissatisfied 4 Somewhat satisfied 5 Totally satisfied The layout/design The layout/design 1 Totally not satisfied The layout/design 2 Somewhat dissatisfied The layout/design 3 Neither satisfied nor dissatisfied The layout/design 4 Somewhat satisfied The layout/design 5 Totally satisfied The time needed to find the required information The time needed to find the required information 1 Totally not satisfied The time needed to find the required information 2 Somewhat dissatisfied The time needed to find the required information 3 Neither satisfied nor dissatisfied The time needed to find the required information 4 Somewhat satisfied The time needed to find the required information 5 Totally satisfied The search option available on the website The search option available on the website 1 Totally not satisfied The search option available on the website 2 Somewhat dissatisfied The search option available on the website 3 Neither satisfied nor dissatisfied The search option available on the website 4 Somewhat satisfied The search option available on the website 5 Totally satisfied Question Title * 6. How much do you agree or disagree with the below: Please choose from the below: The website load quickly Strongly disagree Disagree Neutral/Neither agree nor disagree Agree Strongly agree The website load quickly Please choose from the below: menu The information available are easy to understand Strongly disagree Disagree Neutral/Neither agree nor disagree Agree Strongly agree The information available are easy to understand Please choose from the below: menu The website is easy to navigate Strongly disagree Disagree Neutral/Neither agree nor disagree Agree Strongly agree The website is easy to navigate Please choose from the below: menu Question Title * 7. Please specify which of the following devices have you used to access Alfa Website and how often: Devices used How Often Please choose from the following list Mobile Smartphone Laptop or desktop computer Tablets Other device that connects to internet Please choose from the following list Devices used menu Several times daily Once a day Between 3 and 5 times per week Once a week Rarely Please choose from the following list How Often menu Question Title * 8. How easy was it to complete or get what you needed from our website, Please give a score between 1 and 7. 1 would mean "Extremely Easy" and 7 would mean "Extremely Difficult“ 1 "Extremely Easy" 2 3 4 5 6 7 "Extremely Difficult" Question Title * 9. Did you accomplish the goal of your visit to our website ? Yes No Question Title * 10. How likely is it that you would recommend Alfa Website to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 11. What is/are the most important section(s) on the website? Question Title * 12. Do you have any comments or suggestions for improvements? Question Title * 13. Please enter your mobile number Question Title * 14. Please enter your E-mail address Should you require any information, modifications or have any inquiry, please talk to us on or .Our Customer Service Representatives are pleased to assist you 24 Hours/7 days a week on 03/391111 or through our live Chat support on our website www.alfa.com.lb or Mobile application (http://alfamob.co/2qS7zzo)You can also send your suggestions by E-mail to alfa.customercareteam@alfamobile.com.lb and Fax on: 03391109, or by visiting our stores and filling our surveys.For Self Service channels, you can download our Alfa Mobile Application or dial *111# Done
