Exit this survey Marketing & Communications Customer Service Questionnaire Question Title * 1. Was this your first time using the Marketing & Communications services? Yes No Question Title * 2. How did you initially contact the Marketing & Communications department about your project? In-person Meeting Electronically (ECR) Email Phone Other (please specify) Question Title * 3. Which of the following areas in Marketing & Communications did you work with? (Check all that apply) Web changes or redesign Web content development Print project Graphics Photography Social Media Press Release Paid advertising Promotional items Strategic Planning/Budgeting Other (please specify) Question Title * 4. Your project was completed by the deadline you requested. Yes No Question Title * 5. If no, what part of the process do you feel was late? Setting up the initial meeting Getting the appropriate supervisory approval through the ECR Creative process Revisions of web content Reviewing revisions Receiving prints Delivery of final product / piece Other (please specify) Question Title * 6. Your artwork and design was professional and creative. Strongly Disagree Strongly Agree Strongly Disagree Strongly Agree Question Title * 7. The project stayed within the proposed budget. Yes No Question Title * 8. The quality of your project was... Below Expectations Above Expectations Below Expectations Above Expectations Question Title * 9. Overall, how satisfied are you with the Marketing & Communications process? Extremely dissatisfied Extremely satisfied Extremely dissatisfied Extremely satisfied Question Title * 10. On a scale of 1 to 6, with 1 being the lowest and 6 being the highest level, please rate your overall experience. Not Satisfied Very Satisfied Not Satisfied Very Satisfied Question Title * 11. Please provide additional comments to help us better serve you on your next Marketing & Communications project. You can include your name, department, the project name, or you can remain anonymous: Done