Anglicare Op Shops Customer Survey 2026 |
ABOUT THIS SURVEY
We invite you to take part in this short survey.
Your feedback will help us understand what customers value, what we could improve, and how Anglicare Op Shops support customers and communities.
We would like to hear about:
Your feedback will help us understand what customers value, what we could improve, and how Anglicare Op Shops support customers and communities.
We would like to hear about:
- Your shopping experience;
- Benefits for customers and the community; and
- Ideas for improvement.
We will use your answers to prepare a report and guide future planning.
Who can do the survey?
Who can do the survey?
- Customers aged 16 years or older
- Customers who have visited an Anglicare Op Shop within the past three months
How long will it take?
The survey has 19 questions and takes about 10 minutes to complete. Everyone who completes the survey will receive a 20% discount code to redeem at participating Anglicare Op Shops.
Is it confidential?
Yes. We will not ask for your name in the survey. If you choose to provide your contact details for a follow-up interview, the research team will know who you are but will keep your details private. We will combine your survey answers with answers from other customers when we report the results. Please do not include your name or other details that could identify you in your comments. The research team will store the data securely on Anglicare’s systems.
Is participation voluntary?
Yes. Taking part is your choice. You can skip any question or stop at any time before you submit the survey. After you submit the survey, we cannot remove your answers because we will not be able to identify which answers are yours.
What if I have a concern or complaint?
If you have any concerns about this project, please contact Sue King, Head of Advocacy and Research, at research@anglicare.org.au.
Raising a concern or making a complaint will not affect your relationship with Anglicare or your access to Anglicare services.
The survey has 19 questions and takes about 10 minutes to complete. Everyone who completes the survey will receive a 20% discount code to redeem at participating Anglicare Op Shops.
Is it confidential?
Yes. We will not ask for your name in the survey. If you choose to provide your contact details for a follow-up interview, the research team will know who you are but will keep your details private. We will combine your survey answers with answers from other customers when we report the results. Please do not include your name or other details that could identify you in your comments. The research team will store the data securely on Anglicare’s systems.
Is participation voluntary?
Yes. Taking part is your choice. You can skip any question or stop at any time before you submit the survey. After you submit the survey, we cannot remove your answers because we will not be able to identify which answers are yours.
What if I have a concern or complaint?
If you have any concerns about this project, please contact Sue King, Head of Advocacy and Research, at research@anglicare.org.au.
Raising a concern or making a complaint will not affect your relationship with Anglicare or your access to Anglicare services.