Website Medical & Dental Survey 2018 Website Medical & Dental Survey 2018 Question Title * 1. Ease of Getting Care N/A Never Some Times Usually Always Easy to get an appointment Easy to get an appointment N/A Easy to get an appointment Never Easy to get an appointment Some Times Easy to get an appointment Usually Easy to get an appointment Always Can get a same day appointment Can get a same day appointment N/A Can get a same day appointment Never Can get a same day appointment Some Times Can get a same day appointment Usually Can get a same day appointment Always Hours of operation are convenient Hours of operation are convenient N/A Hours of operation are convenient Never Hours of operation are convenient Some Times Hours of operation are convenient Usually Hours of operation are convenient Always Clinic locations are easy to get to Clinic locations are easy to get to N/A Clinic locations are easy to get to Never Clinic locations are easy to get to Some Times Clinic locations are easy to get to Usually Clinic locations are easy to get to Always You can choose the provider you see You can choose the provider you see N/A You can choose the provider you see Never You can choose the provider you see Some Times You can choose the provider you see Usually You can choose the provider you see Always Question Title * 2. If English is not your first language, are you aware that ONE Health Ohio offers language translation services? Yes No N/A Question Title * 3. You are aware that you can reach the office after hours through our after hours answering service Yes No Question Title * 4. Waiting times N/A Never Sometimes Usually Always Average time on hold is less than 15 minutes (phone) Average time on hold is less than 15 minutes (phone) N/A Average time on hold is less than 15 minutes (phone) Never Average time on hold is less than 15 minutes (phone) Sometimes Average time on hold is less than 15 minutes (phone) Usually Average time on hold is less than 15 minutes (phone) Always Wait less than 15 minutes in waiting room Wait less than 15 minutes in waiting room N/A Wait less than 15 minutes in waiting room Never Wait less than 15 minutes in waiting room Sometimes Wait less than 15 minutes in waiting room Usually Wait less than 15 minutes in waiting room Always Wait less than 15 minutes in the exam room Wait less than 15 minutes in the exam room N/A Wait less than 15 minutes in the exam room Never Wait less than 15 minutes in the exam room Sometimes Wait less than 15 minutes in the exam room Usually Wait less than 15 minutes in the exam room Always Question Title * 5. Phone calls N/A Never Sometimes Usually Always Your phone calls get through easily Your phone calls get through easily N/A Your phone calls get through easily Never Your phone calls get through easily Sometimes Your phone calls get through easily Usually Your phone calls get through easily Always Your calls are returned quickly Your calls are returned quickly N/A Your calls are returned quickly Never Your calls are returned quickly Sometimes Your calls are returned quickly Usually Your calls are returned quickly Always Next