Website Behavioral Health Survey 2018

Ease of Getting Care

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* 1. Ease of Getting Care

  N/A Never Some Times Usually Always
Easy to get an initial appointment
Easy to get a follow-up appointment
Hours of operation are convenient
Clinic locations are easy to get to
You can choose the provider you see
If English is not your first language, are you aware that ONE Health Ohio offers language translation services?

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* 2. If English is not your first language, are you aware that ONE Health Ohio offers language translation services?

You are aware that you can reach the office after hours through our after hours answering service

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* 3. You are aware that you can reach the office after hours through our after hours answering service

Waiting times

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* 4. Waiting times

  N/A Never Sometimes Usually Always
Average time on hold is less than 15 minutes (phone)
Appointments start on time
Phone calls

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* 5. Phone calls

  N/A Never Sometimes Usually Always
Your phone calls get through easily
Your calls are returned quickly

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