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Welcome to SEPTA "Rail Transit" Network Survey

Thank you for participating in the SEPTA Rail Transit Network survey.

You may not know what we mean by “Rail Transit”, and that’s something we want to fix. In the following pages you will be asked to tell us about your experiences using the SEPTA Rail Transit Network. This includes the following lines:

The Market-Frankford Line
The Broad Street Line
The Norristown High Speed Line
The City Trolley Lines (10, 11, 13, 34, 36, and 15)
The Media-Sharon Hill Line (101 and 102)

We want to hear how you use these lines, what you call them, how you navigate them, and what challenges and opportunities we have to communicate better. Generally, we want to understand your experience finding your way around SEPTA.

Our ultimate goal is to create a new “wayfinding” system (for example, nomenclature, signage, and maps) that makes the SEPTA Rail Transit Network easier to use and navigate for all – regardless of familiarity, ability, or language. A wayfinding system is representative of all the elements that support a passenger’s ability to navigate stations, routes, and stops efficiently and confidently. This could be signs, directories, schedules, maps, and the overall architectural treatment.

Please note that your responses will be anonymous and confidential. At the end of the survey you will be given the option to sign up to participate in future outreach efforts, including focus groups and station walk-throughs.

At the end of the survey, you will be given the opportunity to be entered in a raffle for a chance to win a Monthly Transit Pass.

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