Stan Bennett Health & Fitness - Member Survey 1. Annual Member Survey Question Title * 1. When you started looking for a Health Club, where did you go FIRST in your search? Spoke to Friend / Relative / Co-Worker Did an Online Search Visited Clubs Looked in the Newspaper Collected Postcards and Mailers Question Title * 2. What was Most Important to you when you were checking out health clubs? A club that helps Me get results Great Customer Service Convenient to home or work Wide selection of Equipment Price of Membership No Hassles (Contracts, Parking, Crowded, Etc.) Question Title * 3. How far are you from us? Less than 1 mile 1-5 miles More than 5 miles Home Home Less than 1 mile Home 1-5 miles Home More than 5 miles Work Work Less than 1 mile Work 1-5 miles Work More than 5 miles Question Title * 4. What is your household income? Less than $50,000 per year $50,000 to $100,000 per year $100,000+ per year Question Title * 5. Which Social Media platforms do you use regularly? Facebook Twitter LinkedIn Google+ YouTube Pinterest Instagram Snap Chat Other (please specify) Question Title * 6. When searching for a Health Club, would you rather get more information by: Coming in and speaking to the sales rep Calling in to get your questions answered Visiting a Website to learn more Reading Literature from the club Question Title * 7. How long were you thinking about health and fitness before you joined our health club? 1 Week 2 Weeks 3 Weeks 1 Month 2 Months 3 Months or more Question Title * 8. Other than ours, how many Clubs have you belonged to in the last 10 years? 0 1 2 3 4 or more Question Title * 9. How would you describe the appearance of the gym Clean, cutting edge and professional Good, gets the job done Average, worn and needs updating Dirty, out dated and needs overhaul Question Title * 10. How do you rate our cleanliness? Excellent – Spotless Fine – Always seems clean Poor – Clean this place Question Title * 11. How would you rate our staff and customer service? Excellent – You have the best staff ever Very Good – Everyone cares Fine – Everyone does their job Needs Work – I need more help Poor – Change your people Question Title * 12. How do we stack up to your expectations? I should have joined years ago More than expected As Promised Below Expectations Question Title * 13. What do you like MOST about this gym? The friendly, caring staff The classes The equipment The size The atmosphere The price Other (please specify) Question Title * 14. What would you change about our health club to make it better? The size The number of classes The hours The price Better/More equipment More attentive staff Other (please specify) Question Title * 15. How many times a week do you work out with us? (on average) Not enough 1 2 3 4 5 6 7 Question Title * 16. Tell us about your experiences with our Group Yoga and Spin Classes. Question Title * 17. Have you used our Personal Training? No, I’m good on my own No, but I should No, but I’m thinking about it Yes Yes, I can’t do as well on my own Question Title * 18. Would you try a 90 day Weight Loss program? No- I have no interest. I'll think about it. No, but I should. Yes (please comment on how much you would like help losing) Question Title * 19. Would you use child care if we added it? No- I have no kids.. No, I want to escape my kids Yes, occasionally Yes- This is a must! Question Title * 20. In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated. Question Title * 21. Do you want to be notified of promotions or club news via e-mail? (If so, insert email address below) Done >>