E-Scooter Community Survey Thank you for taking time to provide your feedback on the E-Scooter Program. OK Question Title * 1. Do you live or work in Knoxville? Yes No OK Question Title * 2. Are you currently a college student? No Yes - Enrolled at the University of Tennessee Yes - Enrolled at Pellissippi State or other non-University of TN program OK Question Title * 3. What is your household income? Under $15,000 Between $15,000 and $29,999 Between $30,000 and $49,999 Between $50,000 and $74,999 Between $75,000 and $99,999 Between $100,000 and $149,999 Between $150,000 to $199,999 Over $200,000 Prefer not to answer OK Question Title * 4. Have you ever ridden an e-scooter in Knoxville? Yes No OK Question Title * 5. If you have never ridden an e-scooter, why not? My origin or destination was not part of the pilot area. They contribute to neighborhood clutter. I am concerned about the safety of riding e-scooters. The cost of riding e-scooters is too high. Other (please specify) OK Question Title * 6. Think about your last ride on a shared e-scooter in Knoxville. If an e-scooter had not been available, how would you have gotten to your destination? (Select only one.) Walked Taken a KAT Bus Taken Pace Bike Driven a personal vehicle Taken a ride-hailing service (e.g. Uber, Lyft or Via) Ridden as a passenger in a vehicle and dropped off by a friend, family member, or other person Ridden a personal bike Would not have taken trip Other (please specify) OK Question Title * 7. How often do you use e-scooters to access public transportation? Never Occasionally, but less than once per week 1-3x per week 3-6x per week Daily More than 1x per day OK Question Title * 8. What are the top three trip types for which you use shared e-scooters? (Please select 1 to 3 options.) Go to or from work/school Go to or from public transportation Social/entertainment Go to or from a restaurant For fun/recreation Shopping or errands Go to or from a work-related meeting/appointment Other (please specify) OK Question Title * 9. Thinking about your most recent e-scooter trip, why did you choose to take an e-scooter? (Select all that apply.) It was the fastest and most reliable It was less expensive than other ways to get there Didn't want to get sweaty Parking is difficult at that time/destination No bus/train at that time/destination Did not have a car available to me It was just for fun Other (please specify) OK Question Title * 10. Thinking of your most recent e-scooter trip, how did you get to the e-scooter that you rode? (Select only one.) Walked Took public transportation Drove a personal vehicle Took a ride-hailing service (e.g. Uber or Lyft) Rode as a passenger in a vehicle and dropped off by a friend, family member, or other person Rode a personal bike Other (please specify) OK Question Title * 11. If you work or attend school, what is your work or school zip code? (Enter a 5-digit ZIP code; for example, 37917.) OK Question Title * 12. Before using e-scooters, how often did you use the following modes of transportation? (Please provide at least one response.) Never Occasionally, but less than once per week 1-3x per week 3-6x per week Daily More than 1x day Walked Walked Never Walked Occasionally, but less than once per week Walked 1-3x per week Walked 3-6x per week Walked Daily Walked More than 1x day KAT Bus KAT Bus Never KAT Bus Occasionally, but less than once per week KAT Bus 1-3x per week KAT Bus 3-6x per week KAT Bus Daily KAT Bus More than 1x day Pace Bike Pace Bike Never Pace Bike Occasionally, but less than once per week Pace Bike 1-3x per week Pace Bike 3-6x per week Pace Bike Daily Pace Bike More than 1x day Drove a Car Drove a Car Never Drove a Car Occasionally, but less than once per week Drove a Car 1-3x per week Drove a Car 3-6x per week Drove a Car Daily Drove a Car More than 1x day Carpooled in personal vehicle Carpooled in personal vehicle Never Carpooled in personal vehicle Occasionally, but less than once per week Carpooled in personal vehicle 1-3x per week Carpooled in personal vehicle 3-6x per week Carpooled in personal vehicle Daily Carpooled in personal vehicle More than 1x day Took a ride-hailing service (e.g. Uber or Lyft) Took a ride-hailing service (e.g. Uber or Lyft) Never Took a ride-hailing service (e.g. Uber or Lyft) Occasionally, but less than once per week Took a ride-hailing service (e.g. Uber or Lyft) 1-3x per week Took a ride-hailing service (e.g. Uber or Lyft) 3-6x per week Took a ride-hailing service (e.g. Uber or Lyft) Daily Took a ride-hailing service (e.g. Uber or Lyft) More than 1x day Biked using personal bicycle Biked using personal bicycle Never Biked using personal bicycle Occasionally, but less than once per week Biked using personal bicycle 1-3x per week Biked using personal bicycle 3-6x per week Biked using personal bicycle Daily Biked using personal bicycle More than 1x day OK Question Title * 13. Have you reduced the amount of personal car use because of E-Scooters? Yes No N/A, I didn't own an automobile before using e-scooters and currently don't own one. OK Question Title * 14. Have you had an overall positive experience with the e-scooter pilot? Yes No No opinion OK Question Title * 15. If you had an overall positive experience with the e-scooter pilot, what contributed to your positive experience? (Select all that apply.) Speed of e-scooters Access to Mobility Options Affordability Fun Sustainability Other (please specify) OK Question Title * 16. If you had an overall negative experience with the e-scooter pilot, what contributed to your negative experience? (Select all that apply.) Scooter parking Riding on Sidewalks Safety Scooter Availability Vendor Adherence to Rules Cost Other (please specify) OK Question Title * 17. Has your experience with e-scooters and their placement on the sidewalk been a source of inconvenience to you? Yes Yes, a little Yes, a lot No OK Question Title * 18. In what year were you born? (enter 4-digit birth year; for example, 1976) OK Question Title * 19. Please identify your race/origin by selecting all that apply. American Indian and Alaska Native Asian Black or African American Hispanic or Latino Native Hawaiian and Other Pacific Islander White Other (please specify) OK Question Title * 20. What gender do you identify with? Male Female Transgender Non-Binary Unsure Prefer not to answer OK Question Title * 21. Do you identify with having or living with a disability? Yes No Prefer not to answer OK Question Title * 22. What is your highest level of education? Some high school High school degree Some college Technical Degree 2-year degree College degree/4-year degree Some post graduate Master's Degree Doctorate Other (please specify) OK Question Title * 23. Do you think shared e-scooter companies should continue operating in Knoxville? Yes No OK Question Title * 24. Do you have any additional feedback or recommendations regarding the e-scooter program? OK DONE
