* 1. Why did you last call the NRHA office?

* 2. What was the approximate day and time of your call?

* 3. How long have you been a member of  the National Reining Horse Association?

* 4. How knowledgeable did our staff seem to you in reference to your question(s)?

* 5. How well did our staff answer your question or solve your problem?

* 6. Was the person you spoke with friendly and willing to help?

* 7. Overall, are you satisfied or dissatisfied with the customer service you received from National Reining Horse Association?

* 8. Do you have any other comments, questions, or concerns?

* 9. Would you like someone from the NRHA office to contact you regarding your customer service experience?

T