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Giffords Surgery Patient Participation Group Survey November 2025
The PPG are keen to hear your views on the services that the practice offers so we can accurately represent the views of the patients registered to Giffords surgery.
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1.
What is your usual way of contacting Giffords Surgery.
(Required.)
Online (econsult) via NHS App
Online (econsult) via Giffords Website
Telephone
In person at Reception
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2.
When was the last time you contacted Giffords Surgery for an appointment or to make an enquiry?
(Required.)
Within the last 7 days
Within the last 4 weeks
Within the last 3 months
Over 6 months ago
Over 1 year ago
I can't remember
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3.
How easy was it to get the help or appointment you needed on that occasion?
(Required.)
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Any comments?
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4.
Did you find the Reception/Navigation Team helpful?.
(Required.)
Very helpful
Somewhat helpful
Neither helpful or unhelpful
Somewhat unhelpful
Very unhelpful
Any comments?
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5.
How well did the clinical team listen to your concerns and involve you in decisions about your care?
(Required.)
Very well
Somewhat well
Neither well / not well
Not well
Not at all well
Any comments?
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6.
Do you feel that the team showed empathy and care towards you during your appointment
(Required.)
Very much
Somewhat
Not much
Not at all
Any comments?
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7.
Overall how satisfied are you with the service you received from the practice team on the last occasion?
(Required.)
Extremely satisfied
Somewhat satisfied
Neither satisfied/dissatisfied
Somewhat dissatisfied
Extremely dissatisfied
Any comments?
8.
We are currently seeking new PPG Committee members. If you would you be interested in hearing more about joining the PPG please leave your contact email address or telephone number.
Thank you for taking the time to complete this survey.
Current Progress,
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