Hasting Highlands Fire Department

Hastings Highlands Fire Department Survey

Hastings Highlands Fire Department has a proud tradition of assisting residents and effectively responding to emergency situations.

The Fire Department is comprised of a team of dedicated full-time and volunteer personnel. The Department responds to emergencies and calls for assistance from six fire stations.

In our ongoing efforts to ensure that we are meeting the needs of our community, we are creating a 10-year community-driven fire master plan to guide operational improvements and enhance how the service is provided throughout the community.

To accomplish this, we have engaged the Emergency Management group (EMG), to assist us with this initiative. EMG is a consulting firm that has worked with many fire departments in developing their fire master plans, station assessments, and fire service reviews.

To successfully gather feedback, we need your assistance and ask that you take the time to complete this survey. Your confidential responses will help to ensure focused action that continues to meet the diverse needs of all residents.

Please complete the survey by July 1st, 2022.

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* 1. What is your general impression of the Fire Department in relation to its level of professionalism, community safety, education, and fire prevention awareness programs?

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* 2. Have you been approached by Fire Department staff in relation to their Smoke Alarm Program and, if so, how did you find this interaction?

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* 3. How important are the following statements to you?

	Extremely Important	Very Important	Important	Not Very Important	Not Important At All
How quickly the Fire Department gets to me if I have an emergency.	How quickly the Fire Department gets to me if I have an emergency. Extremely Important	How quickly the Fire Department gets to me if I have an emergency. Very Important	How quickly the Fire Department gets to me if I have an emergency. Important	How quickly the Fire Department gets to me if I have an emergency. Not Very Important	How quickly the Fire Department gets to me if I have an emergency. Not Important At All
Whether the Fire Department will visit my home to give me safety advice and/or fire smoke alarms.	Whether the Fire Department will visit my home to give me safety advice and/or fire smoke alarms. Extremely Important	Whether the Fire Department will visit my home to give me safety advice and/or fire smoke alarms. Very Important	Whether the Fire Department will visit my home to give me safety advice and/or fire smoke alarms. Important	Whether the Fire Department will visit my home to give me safety advice and/or fire smoke alarms. Not Very Important	Whether the Fire Department will visit my home to give me safety advice and/or fire smoke alarms. Not Important At All
How much the fire services costs me as a taxpayer.	How much the fire services costs me as a taxpayer. Extremely Important	How much the fire services costs me as a taxpayer. Very Important	How much the fire services costs me as a taxpayer. Important	How much the fire services costs me as a taxpayer. Not Very Important	How much the fire services costs me as a taxpayer. Not Important At All
How well the Fire Department works with other agencies to provide wider community safety services.	How well the Fire Department works with other agencies to provide wider community safety services. Extremely Important	How well the Fire Department works with other agencies to provide wider community safety services. Very Important	How well the Fire Department works with other agencies to provide wider community safety services. Important	How well the Fire Department works with other agencies to provide wider community safety services. Not Very Important	How well the Fire Department works with other agencies to provide wider community safety services. Not Important At All
How often the Fire Department consults me about their services.	How often the Fire Department consults me about their services. Extremely Important	How often the Fire Department consults me about their services. Very Important	How often the Fire Department consults me about their services. Important	How often the Fire Department consults me about their services. Not Very Important	How often the Fire Department consults me about their services. Not Important At All
How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning).	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning). Extremely Important	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning). Very Important	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning). Important	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning). Not Very Important	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning). Not Important At All
How visible the Fire Department is at local community events.	How visible the Fire Department is at local community events. Extremely Important	How visible the Fire Department is at local community events. Very Important	How visible the Fire Department is at local community events. Important	How visible the Fire Department is at local community events. Not Very Important	How visible the Fire Department is at local community events. Not Important At All
Timeliness to any request for services or assistance from the Fire Department.	Timeliness to any request for services or assistance from the Fire Department. Extremely Important	Timeliness to any request for services or assistance from the Fire Department. Very Important	Timeliness to any request for services or assistance from the Fire Department. Important	Timeliness to any request for services or assistance from the Fire Department. Not Very Important	Timeliness to any request for services or assistance from the Fire Department. Not Important At All
Purchasing and maintaining new and applicable equipment.	Purchasing and maintaining new and applicable equipment. Extremely Important	Purchasing and maintaining new and applicable equipment. Very Important	Purchasing and maintaining new and applicable equipment. Important	Purchasing and maintaining new and applicable equipment. Not Very Important	Purchasing and maintaining new and applicable equipment. Not Important At All
That the Firefighters are trained to meet the service needs of the community.	That the Firefighters are trained to meet the service needs of the community. Extremely Important	That the Firefighters are trained to meet the service needs of the community. Very Important	That the Firefighters are trained to meet the service needs of the community. Important	That the Firefighters are trained to meet the service needs of the community. Not Very Important	That the Firefighters are trained to meet the service needs of the community. Not Important At All

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* 4. Based on your knowledge/understanding of the Fire Department, what do you think are the top three issues facing our fire service today (i.e., barriers to providing service)?

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* 5. There are eight core services delivered by the Fire Department. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

	Extremely Important	Very Important	Important	Not Very Important	Not Important At All
Fire fighting	Fire fighting Extremely Important	Fire fighting Very Important	Fire fighting Important	Fire fighting Not Very Important	Fire fighting Not Important At All
Rescue (e.g., motor vehicle accidents)	Rescue (e.g., motor vehicle accidents) Extremely Important	Rescue (e.g., motor vehicle accidents) Very Important	Rescue (e.g., motor vehicle accidents) Important	Rescue (e.g., motor vehicle accidents) Not Very Important	Rescue (e.g., motor vehicle accidents) Not Important At All
Fire prevention and safety inspections	Fire prevention and safety inspections Extremely Important	Fire prevention and safety inspections Very Important	Fire prevention and safety inspections Important	Fire prevention and safety inspections Not Very Important	Fire prevention and safety inspections Not Important At All
Community outreach / Public education	Community outreach / Public education Extremely Important	Community outreach / Public education Very Important	Community outreach / Public education Important	Community outreach / Public education Not Very Important	Community outreach / Public education Not Important At All
Hazardous materials (e.g., gas or chemical spills) and technical rescue response (e.g., water rescues)	Hazardous materials (e.g., gas or chemical spills) and technical rescue response (e.g., water rescues) Extremely Important	Hazardous materials (e.g., gas or chemical spills) and technical rescue response (e.g., water rescues) Very Important	Hazardous materials (e.g., gas or chemical spills) and technical rescue response (e.g., water rescues) Important	Hazardous materials (e.g., gas or chemical spills) and technical rescue response (e.g., water rescues) Not Very Important	Hazardous materials (e.g., gas or chemical spills) and technical rescue response (e.g., water rescues) Not Important At All
Public assistance requests / Non-emergency responses	Public assistance requests / Non-emergency responses Extremely Important	Public assistance requests / Non-emergency responses Very Important	Public assistance requests / Non-emergency responses Important	Public assistance requests / Non-emergency responses Not Very Important	Public assistance requests / Non-emergency responses Not Important At All
Emergency management and planning	Emergency management and planning Extremely Important	Emergency management and planning Very Important	Emergency management and planning Important	Emergency management and planning Not Very Important	Emergency management and planning Not Important At All
Medical assist and response	Medical assist and response Extremely Important	Medical assist and response Very Important	Medical assist and response Important	Medical assist and response Not Very Important	Medical assist and response Not Important At All

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* 6. Are there any additional services that you believe should be provided? If so, please specify.

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* 7. Over the next 5 years, if you could recommend/implement up to three things to improve how the current services are provided by the Fire Department, what would those things be?

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* 8. Have you directly received service from the Fire Department?

Yes

Hasting Highlands Fire Department

Hastings Highlands Fire Department Survey

Question Title

* 1. What is your general impression of the Fire Department in relation to its level of professionalism, community safety, education, and fire prevention awareness programs?

Question Title

* 2. Have you been approached by Fire Department staff in relation to their Smoke Alarm Program and, if so, how did you find this interaction?

Question Title

* 3. How important are the following statements to you?

Question Title

* 4. Based on your knowledge/understanding of the Fire Department, what do you think are the top three issues facing our fire service today (i.e., barriers to providing service)?

Question Title

* 5. There are eight core services delivered by the Fire Department. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

Question Title

* 6. Are there any additional services that you believe should be provided? If so, please specify.

Question Title

* 7. Over the next 5 years, if you could recommend/implement up to three things to improve how the current services are provided by the Fire Department, what would those things be?

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* 8. Have you directly received service from the Fire Department?

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* 9. Could you share some details of your experience and any recommendations for service improvements?