Hastings Highlands Fire Department Survey

Hastings Highlands Fire Department has a proud tradition of assisting residents and effectively responding to emergency situations.
The Fire Department is comprised of a team of dedicated full-time and volunteer personnel. The Department responds to emergencies and calls for assistance from six fire stations.    
In our ongoing efforts to ensure that we are meeting the needs of our community, we are creating a 10-year community-driven fire master plan to guide operational improvements and enhance how the service is provided throughout the community.
To accomplish this, we have engaged the Emergency Management group (EMG), to assist us with this initiative. EMG is a consulting firm that has worked with many fire departments in developing their fire master plans, station assessments, and fire service reviews.
To successfully gather feedback, we need your assistance and ask that you take the time to complete this survey. Your confidential responses will help to ensure focused action that continues to meet the diverse needs of all residents. 
Please complete the survey by July 1st, 2022.

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* 1. What is your general impression of the Fire Department in relation to its level of professionalism, community safety, education, and fire prevention awareness programs?

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* 2. Have you been approached by Fire Department staff in relation to their Smoke Alarm Program and, if so, how did you find this interaction?

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* 3. How important are the following statements to you?

  Extremely Important Very Important Important Not Very Important Not Important At All
How quickly the Fire Department gets to me if I have an emergency.
Whether the Fire Department will visit my home to give me safety advice and/or fire smoke alarms.
How much the fire services costs me as a taxpayer.
How well the Fire Department works with other agencies to provide wider community safety services.
How often the Fire Department consults me about their services.
How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning).
How visible the Fire Department is at local community events.
Timeliness to any request for services or assistance from the Fire Department.
Purchasing and maintaining new and applicable equipment.
That the Firefighters are trained to meet the service needs of the community.

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* 4. Based on your knowledge/understanding of the Fire Department, what do you think are the top three issues facing our fire service today (i.e., barriers to providing service)?

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* 5. There are eight core services delivered by the Fire Department. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

  Extremely Important Very Important Important Not Very Important Not Important At All
Fire fighting
Rescue (e.g., motor vehicle accidents)
Fire prevention and safety inspections 
Community outreach / Public education 
Hazardous materials (e.g., gas or chemical spills) and technical rescue response (e.g., water rescues)
Public assistance requests / Non-emergency responses 
Emergency management and planning
Medical assist and response

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* 6. Are there any additional services that you believe should be provided? If so, please specify.

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* 7. Over the next 5 years, if you could recommend/implement up to three things to improve how the current services are provided by the Fire Department, what would those things be?

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* 8. Have you directly received service from the Fire Department?

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* 9. Could you share some details of your experience and any recommendations for service improvements?

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