Annual Client Survey 2022

Question Title

* 1. How well does IMS meet your needs?

Not at All Well

Slightly Well

Moderately Well

Very Well

Extremely Well

Not at All Well

Slightly Well

Moderately Well

Very Well

Extremely Well

Would you like to tell us why?

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* 2. How satisfied are you with our support?

Highly Dissatisfied

Dissatisfied

Neutral

Satisfied

Highly Satisfied

Highly Dissatisfied

Dissatisfied

Neutral

Satisfied

Highly Satisfied

Would you like to tell us why?

Question Title

* 3. How satisfied are you with your account manager?

Highly Dissatisfied

Dissatisfied

Neutral

Satisfied

Highly Satisfied

Highly Dissatisfied

Dissatisfied

Neutral

Satisfied

Highly Satisfied

Would you like to tell us why?

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* 4. Would additional training help improve your clinic flow? If yes, please specify the module(s).

Yes

If yes, please specify the module(s).

Question Title

* 5. How valuable are the following features/updates to your practice?

	Not Valuable	Somewhat Valuable	Neutral	Very Valuable	Extremely Valuable	Not Relevant/Not Explored
Ability to Set Patients’ Preferred Pronouns	Ability to Set Patients’ Preferred Pronouns Not Valuable	Ability to Set Patients’ Preferred Pronouns Somewhat Valuable	Ability to Set Patients’ Preferred Pronouns Neutral	Ability to Set Patients’ Preferred Pronouns Very Valuable	Ability to Set Patients’ Preferred Pronouns Extremely Valuable	Ability to Set Patients’ Preferred Pronouns Not Relevant/Not Explored
Managed Care Write-Off Automation	Managed Care Write-Off Automation Not Valuable	Managed Care Write-Off Automation Somewhat Valuable	Managed Care Write-Off Automation Neutral	Managed Care Write-Off Automation Very Valuable	Managed Care Write-Off Automation Extremely Valuable	Managed Care Write-Off Automation Not Relevant/Not Explored
IMS EasySign App	IMS EasySign App Not Valuable	IMS EasySign App Somewhat Valuable	IMS EasySign App Neutral	IMS EasySign App Very Valuable	IMS EasySign App Extremely Valuable	IMS EasySign App Not Relevant/Not Explored
Improved Care Management Module	Improved Care Management Module Not Valuable	Improved Care Management Module Somewhat Valuable	Improved Care Management Module Neutral	Improved Care Management Module Very Valuable	Improved Care Management Module Extremely Valuable	Improved Care Management Module Not Relevant/Not Explored
Modernized Authorization Tracking Screen UI	Modernized Authorization Tracking Screen UI Not Valuable	Modernized Authorization Tracking Screen UI Somewhat Valuable	Modernized Authorization Tracking Screen UI Neutral	Modernized Authorization Tracking Screen UI Very Valuable	Modernized Authorization Tracking Screen UI Extremely Valuable	Modernized Authorization Tracking Screen UI Not Relevant/Not Explored
FHIR API Integration	FHIR API Integration Not Valuable	FHIR API Integration Somewhat Valuable	FHIR API Integration Neutral	FHIR API Integration Very Valuable	FHIR API Integration Extremely Valuable	FHIR API Integration Not Relevant/Not Explored

Other (please specify)

Question Title

* 6. What improvements, if any, would you like to suggest to these features/updates? Enter your suggestions in the box below the feature/update:

Ability to Set Patients’ Preferred Pronouns

Managed Care Write-Off Automation

IMS EasySign App

Improved Care Management Module

Modernized Authorization Tracking Screen UI

FHIR API Integration

Suggest improvements to another feature/update

Question Title

* 7. Are there any features that you feel we are missing?

Question Title

* 8. How likely are you to recommend IMS to a friend or colleague?

Very Unlikely

Unlikely

Neutral

Likely

Very Likely

Very Unlikely

Unlikely

Neutral

Likely

Very Likely

Would you like to tell us why?

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* 9. Are you planning to attend UGM 2023?

Yes

Maybe

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* 10. May we contact you to follow up on these responses?

Yes

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* 11. Name

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* 12. Client ID/Practice Name

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* 13. Email

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* 14. Role in Practice

Provider

Administrator/Office Manager

Clinical

Front Desk

Billing

Annual Client Survey 2022

Question Title

* 1. How well does IMS meet your needs?

Question Title

* 2. How satisfied are you with our support?

Question Title

* 3. How satisfied are you with your account manager?

Question Title

* 4. Would additional training help improve your clinic flow? If yes, please specify the module(s).

Question Title

* 5. How valuable are the following features/updates to your practice?

Question Title

* 6. What improvements, if any, would you like to suggest to these features/updates? Enter your suggestions in the box below the feature/update:

Question Title

* 7. Are there any features that you feel we are missing?

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* 8. How likely are you to recommend IMS to a friend or colleague?

Question Title

* 9. Are you planning to attend UGM 2023?

Question Title

* 10. May we contact you to follow up on these responses?

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* 11. Name

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* 12. Client ID/Practice Name

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* 13. Email

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* 14. Role in Practice

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* 15. Do you have any other feedback or suggestions for us?