Introduction

The questions below have been divided into groups based on the nature of the complaint:

1. Administration of a mechanism to receive/address complaints relating to external/stakeholder impacts, that is, complaints from third parties about your organisation’s business and human rights policies, processes and/or performance. This includes complaints from supplier/subsidiary workers or other stakeholders affected by their activities. This questionnaire is aimed at organisations that operate and/or participate in the operation of the grievance mechanism.

2. Administration of a mechanism to receive/address complaints relating to internal/organisational issues, that is, complaints from employees and/or other internal stakeholders about relevant policies, processes and/or performance. This questionnaire is aimed at organisations that operate and/or participate in the operation of the grievance mechanism.

3. Participation in external grievance processes relating to business and human rights disputes, for example, litigation or complaints to OECD NCPs. This questionnaire is aimed at collecting information on organisations’ experience in addressing complaints relating to business and human rights issues through externally administered processes.

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