My Account Feedback

Introduction and background

Thank you for registering on My Account. As one of the first people to use My Account, we would really appreciate your feedback to help us make improvements.

The data controller is Coventry City Council. The information from this survey will be used to improve our services, the information may be shared with partners to improve service delivery across the city. Your response will be temporarily stored on SurveyMonkey’s secure servers based in the USA. SurveyMonkey undertakes not to disclose the responses to others without lawful grounds.

Question Title

* Please rate the My Account area for each of the following features using the scale of 1 to 5, where 1 is poor and 5 is excellent.

	5 (Excellent)	4	3	2	1 (Poor)
Overall rating	Overall rating 5 (Excellent)	Overall rating 4	Overall rating 3	Overall rating 2	Overall rating 1 (Poor)
The clarity of information	The clarity of information 5 (Excellent)	The clarity of information 4	The clarity of information 3	The clarity of information 2	The clarity of information 1 (Poor)
The ease of finding the information I need	The ease of finding the information I need 5 (Excellent)	The ease of finding the information I need 4	The ease of finding the information I need 3	The ease of finding the information I need 2	The ease of finding the information I need 1 (Poor)

Question Title

* How easy did you find registering for My Account?

Very easy

Quite easy

Quite difficult

Very difficult

Don't know / Not applicable

Question Title

* Did you register for My Account on behalf of yourself or someone else?

Myself

Someone else

I haven’t registered

Question Title

* Did you link My Account to your Council Tax account?

Yes

I do not have a Council Tax account

Yes

I do not have a Council Tax account